Chevrolet at ROY FOSS MOTORS LTD.

There is a strong will to sell at any means, using deception without any accountability at this dealership. On January 5th, I visited this dealership to look at a 2026 Cadillac Optiq. I was introduced to Frank (Roy Foss Sales Representative), who showed me the vehicle. Frank clearly explained that the vehicle we are test driving is All Wheel Drive, and the one I will be getting is a Front Wheel Drive vehicle with slightly more range than the All Wheel Drive variant. I took no issue with this, as AWD vehicles perform normally with good traction in Canadian weather. I asked Frank if he could bring the actual vehicle I was looking at with FWD for me to test drive. Frank asked for a $2000.00 deposit, which I provided, and he brought the vehicle for me to look at. During the test drive of the actual FWD vehicle, I mentioned how nice a drive it was, and there is no significant difference from its AWD counterpart, to which Frank quickly replied how nice the sound system is and connected his Bluetooth for us to listen to music. Suspecting nothing, I proceeded to apply for the loan with the finance officer at Roy Foss (Frank’s Associate). I was quickly given the date of Delivery as January 12th and asked to get insurance and some other supporting documents. I paid for my insurance and provided all documents. On the date of delivery (January 12), I was ordering rubber floor mats from an online website, and the website asked if the vehicle was RWD or AWD, with no mention of FWD. I quickly called Frank to clarify this, and he abruptly and awkwardly told me that it was RWD and that he had explained this to me. Frank did not explain this to me. Frank mentioned it was FWD and quickly changed the subject to music on our second drive when he realized he had given me the incorrect information instead of coming forward and telling me the truth. He wanted to make the sale, more than being honest. After some back and forth, Frank finally admitted he had told me the incorrect information. I asked him to speak with his Manager and correct this issue. Frank called back, asking for an additional $6300.00 to switch me to an AWD model. There was no mention of what they are doing to compensate for the mistake, just an upgrade or cancel the existing vehicle order. I asked Frank to speak with his Manager, as an additional $6000 was not in our budget. They were not able to do anything. In the end, I walked away without the vehicle and some cancellation fees from my insurance company. The sales staff will sell at this dealership at any means necessary. Had I not picked up the false information given to me on the day of delivery, I would have been stuck with a $68,000.00 vehicle that is not safe for my family in winter driving, and it would have been my word against theirs (you all know how that goes, $68,000.00 down the drain). Frank should have told me the truth about his mistake on the second drive and should have gone to far more lengths to correct the mistake he made. This dealership will sell vehicles with false information to make a sale and won’t take any accountability for their actions; their mistakes will simply be a way to upsell. Be careful.

On May 19th, my wife and I purchased a new 2026 Cadillac OPTIQ, and the experience exceeded every expectation we had. Earlier that day, we had endured a very disappointing experience at another dealership and had also spent much of the afternoon at the hospital. While my wife was attending a therapy session, I happened to come across our dream vehicle online. The moment she saw it, we immediately called the dealership, scheduled an appointment, and headed into the city. From our very first phone call, our sales associate, Vansh Khurana (“VK”), delivered what was unquestionably the finest dealership experience either of us has ever had and my wife herself spent nearly 20 years in the automotive industry. VK was attentive, thoughtful, patient, and exceptionally detail oriented throughout the entire process. At no point did we feel pressured or subjected to the typical sales tactics many customers have unfortunately come to expect. Instead, he took the time to carefully explain every aspect of the vehicle and purchase process, never making assumptions and always ensuring we felt fully informed, comfortable, and respected. That same professionalism continued throughout the transaction itself. VK remained transparent, courteous, and genuinely attentive from start to finish. Unlike many dealership experiences where sales representatives repeatedly disappear to “check with management,” VK returned alongside his manager, Kosta, who was equally kind, calm, professional, and respectful. To our genuine surprise, they even offered us a better price than we had anticipated. After what had been an incredibly difficult and discouraging day, VK and Kosta completely turned the experience around for us. What began as a challenging day ended as one of the most positive and memorable vehicle purchases we have ever experienced. It truly felt as though everything aligned exactly as it was meant to. We would like to sincerely thank VK, Kosta, and the entire Roy Foss team for their outstanding professionalism, compassion, and integrity. They not only helped us purchase our dream vehicle, but also created an experience we will remember and appreciate for many years to come

This was my first car purchase in over 4 years and after many car purchasing experiences at different dealerships through the years, this was by far the most enjoyable, honest and customer focused experience I have ever had. Kirk was enthusiastic from our first conversation, all the while making a human connection to determine best fit based on my age, needs and lifestyle, all before getting down to business. My family has been going to Roy Foss for decades and Kirk’s service and attention to our deal only reminded me of the strong sales team and honest cooperation at this dealer. Kirk went above and beyond in getting me a 2026 Envista Sport and with everything I requested, he hit the mark! Thank you Kirk and I look forward to see you soon.

What an amazing experience! We just purchased a 2024 Buick Encore GX and absolutely love the vehicle! Kimia Nasheri, our sales consultant, was absolutely wonderful! She was extremely knowledgeable, professional and so friendly. It was such a painless and pleasant process and we couldn't appreciate her more for it! Thank you so so much for everything Kimia! You are one of a kind. Moe the finance manager was also great! His straight forward and honest demeanor was awesome! He too is knowledgeable and has such a great attitude towards the client! Thank you! These two amazing individuals are such a breath of fresh air in this industry and we wish them great success! Roy Foss Thornhill, these two individuals are a huge asset to your team! Regards, Veronica Santos and Chris Melo.

DO NOT BUY FROM THIS DEALERSHIP. When I purchased my vehicle in March, I was promised a complete set of winter tires and a complete set of all-season tires as part of the deal. After the sale was completed, I discovered that I had only received three all-season tires instead of a full set. Since March, I have made countless phone calls and left numerous messages trying to get this issue resolved. Despite my repeated attempts, the manager, Nick Fontana, has never returned a single call or message. The salesperson who handled my purchase, Terry Somos, has also failed to respond to my calls and messages. The level of customer service has been unacceptable. Reception staff have been rude, dismissive, and unwilling to help. It often feels as though management is intentionally avoiding customers once the sale has been completed. What is most disappointing is the complete lack of accountability. The dealership had no problem making promises before taking my money, but months later they have failed to deliver what was agreed upon and have made little to no effort to resolve the situation. My experience has left me feeling misled and ignored. A trustworthy dealership honors its commitments and communicates with its customers. Unfortunately, that has not been my experience here. I would strongly advise potential buyers to be extremely cautious. Make sure every promise is documented in writing, and do not assume that verbal commitments will be honored after the sale. Until this issue is resolved, I cannot recommend this dealership to anyone UPDATE: No one ever contacted me. The only response I received was to my review, which seems to have been posted solely to make future customers believe the issue was being addressed. My experience remains unchanged, and I still strongly recommend staying away from this dealership.