Chevrolet Parts and Accessories - Bill Rapp Chevrolet of Ogdensburg

I cannot say enough about the exceptionally positive car purchasing experience my wife and I recently had at Bill Rapp. The entire process, from our initial inquiry to the finalization of the sale, was remarkably smooth and thoroughly enjoyable. A significant contributing factor to this outstanding experience was the exemplary service provided by our Sales Professional, Peter Backus. Peter demonstrated an unparalleled combination of expertise, professionalism, and genuine attentiveness. He possesses a unique ability to forge an immediate and comfortable rapport with clients, making both my wife and me feel incredibly valued and respected throughout our visit. His approach was not only highly personalized but also remarkably friendly, transforming what can often be a daunting process into a truly delightful one. We are truly impressed with the level of service at Bill Rapp, and Peter Backus, in particular, deserves commendation for his exceptional customer care. We would enthusiastically recommend him and your dealership to prospective car buyers. Peter took the time to introduce us to your staff in the office and the service area. He also took the time to go over everything imaginable on the vehicle and explaining what every button and knob did. I can’t say enough about how satisfying this car buying experience was. Thank you so much. Sincerely, RALPH FULLER

Pete Backus has worked with our family for years and we always return to Bill Rapp because of our relationship with Pete! He is always so helpful, patient and has a great sense of humor! We are older customers, 81 and 80 years old, so it’s laughable when we try to set up anything for our new vehicle! Pete is always there for us and makes sure everything is in working order! Actually we couldn’t get our remote for our garage door opening to pair with our new car, so Pete stopped by after work to take care of that and get us connected to On Star! We feel so lucky to have Pete willing to help out always! Your service department is mad up of great people also! You are so fortunate to have these people as employees! Thanks again for all your help! Cheryl and Rick Glidden

Purchased my 2026 Equinox through Pete Backus. Everything about the transaction went smoothly. All features were explained and follow up questions answered. Very satisfied.

As always everything I needed to be handled was done with no questions asked. The crew is fantastic. The reason for 4 stars instead of 5 is to get an appointment at Bill Rapp takes forever. We need to book three weeks ahead of time to get our vehicles serviced. There has to be a way to remedy this.

From the initial sale to the ongoing maintenance, the staff at Bill Rapp is consistently fantastic! After returning home from vacation, I got into my 2025 Chevrolet Traverse, only to find that my car would not start. After further observation I realized I had no power at all. Luckily, my son's vehicle was at home so I could get to work. Upon arriving at work I called the service department at Bill Rapp. By the time I got home they were picking up my vehicle and had delivered me a a new 2026 Traverse for a loaner car. After a day and a half my car was fixed! The staff could not have been more helpful and friendly from the young man who picked up the car, to the two gentleman in the service department who explained the problem and returned the keys to me! Anytime you are at Bill Rapp waiting for your vehicle to be serviced, you are always greeted by friendly faces and a hello! The sales staff are always courteous and fair and the ladies in the front office cannot be beat! Thank you to all of the amazing staff at Bill Rapp!