Chevy Chase Pre-Owned Super Center

my husband was looking for a car for me with the best description I like no as expensive than other luxury cars we found Acura! my husband called and mr Karim Ali help him answer all the questions and mr Bill help us with the paperwork with a time wait of 3 hours.. I was ready to drive .. the dealer was very nice clean and my kids love the complementary snacks and hot cocoa .. thanks so much for how to make the wait more enjoyable ... I highly recommend this dealership.

The sales representative I worked with, Mr. Leroy Taylor, was fantastic! Mr. Taylor was very professional and showed me all the cars I was interested in. He printed all the car specs out and let me see all the differences between models and prices. The presentation of each car was extremely transparent. After talking with Leroy I knew exactly what I was going to buy and at what price. Then he introduced me to the manager: Mr. Robert Cumberland. After a short conversation, Mr. Cumberland gave me an offer way better than the original price. I told him I was going to visit other dealers before taking a decision and, without any pressure, he let me go. After visiting Ford, Hyundai, Honda and Mazda I figured that Mr. Cumberland gave me the best offer on the market at the first visit! I didn't have any reason for not buying from them: the price was good and the salesman was amazing (by far the best in the DC area) When I went back to finalize the purchase, it took us four hours. There were other customers before me and it was on Sunday at the end of the month. So, I can't say if they were slower than the usual. I was very happy with the car and the whole experience.

Expect them to tack on $1.5k on bs additional fees (some fancy ceramic coating). If the coating has already been applied and they can't remove it or its cost, why not just include that in the listed retail price online? Just a classic way to lure you in with cheaper than actual price.

I went in ready to purchase a vehicle. The test-drive was exceptionally pleasant. The sales rep I worked with, Leroy, was absolutely phenomenal. I would give him 5 stars if that was the end of the story. After the test drive, I spoke with the manager and told him I had located a vehicle at a good price elsewhere and was only interested in purchasing if he could provide a competitive offer. From that point, it took over an hour for them to provide me any numbers at all. I sat next to the office exploring the car I wanted to purchase and listened to three people goof off, including the person that was supposedly working to pull up pricing for me. I was the only customer in the sales room. As another reviewer mentioned, the pricing was far from transparent once it was finally provided. I was not provided a print out of the vehicle I was being quoted, was not allowed to take the quote provided, could not get the money factor or residual on a quoted lease, etc. etc. I have been to several dealerships in the last few weeks, and this was by far the worst experience in terms of straight-forward, honest information about pricing.They eventually offered a competitive price--I think--but they didn't provide the information clearly enough for me to be certain, I'm unlikely to purchase from them due to the sheer annoyance with the process. I've been to several dealers at this point and know it only takes a few minutes for them to get some numbers as a place to start. Waiting over an hour for the first number when there is no one else in the showroom is ridiculous. Don't get me wrong--Leroy was phenomenal and is by far the best salesman I've met with so far. But whomever was behind the scenes supposedly running numbers (Luiz, I think) was terrible. Very disappointing, as I would have loved to do business with Leroy.

The sales staff along with the general manager were more than accommodating to my husband and I when we visited their store in December. We explained our problem to the GM and he addressed it and gave us to a wonderful sales person, Mike Jones who helped us pick out a car and was patient to work with us all day. I would recommend anyone to buy a car at this dealership as everyone we have come in contact with have been so helpful and accommodating I appreciate their help so much!