Chevy Dealers
Peoria, IL
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# Summary The dealership receives overwhelmingly positive feedback for its sales staff's professionalism, patience, and customer-focused approach, with multiple reviewers praising individual team members for making the purchasing process smooth and stress-free. However, one negative experience highlighted concerns about inconsistent communication and unfair treatment regarding vehicle deposits and sales commitments.
I want to share my experience with this dealership because the way this situation was handled was extremely unprofessional and disappointing. After negotiating on a truck, I was informed that a deposit was required to secure the vehicle. I agreed to make the deposit and followed through as requested. However, by the end of the same day, I was contacted and told the truck had been sold to another buyer. The explanation given was that another individual had already been in discussions about the truck. What makes this difficult to understand is that, from my understanding, no deposit had been placed by that buyer at the time I made mine. If a deposit is truly what secures a vehicle, then the dealership should honor the first customer who met that requirement. What is most frustrating is the lack of consistency, communication, and accountability throughout the process. If the vehicle was already effectively committed to another buyer, that should have been clearly communicated upfront instead of encouraging me to move forward with a deposit. I understand dealerships have multiple interested buyers on vehicles, but professionalism and transparency matter. Customers deserve honest communication and fair treatment, especially when money and agreements are involved. Very disappointed with how this was handled and the lack of a reasonable explanation afterward.
I recently purchased a 2019 Chevy Blazer from Uftring Montgomery Chevrolet, and the entire experience was outstanding from start to finish. Pat McDaniels went above and beyond to make sure I found the perfect vehicle and made the whole process smooth, stress-free, and enjoyable. Pat was professional, knowledgeable, patient, and truly cared about helping me get exactly what I wanted. He answered every question I had and never made me feel pressured. The 2019 Chevy Blazer is an amazing vehicle, and I couldn’t be happier with my purchase. The team at Uftring Montgomery Chevrolet did an excellent job with customer service, communication, and making me feel valued throughout the entire process. If you’re looking for a new or used vehicle, I highly recommend asking for Pat McDaniels at Uftring Montgomery Chevrolet. You won’t be disappointed!
Onboarding salesman Ryan was excellent to work with. He really took his time to test a few different vehicles with me, and was thoughtful in showing me options based on my preferences. Ryan was also working with Justin. Justin handled the pricing with me. He worked with me to get to a price that was appropriate, and wasn't pushy in any way. He was completely honest with the breakdown, and truly didn't try to sneak any hidden fees by me. The whole sales team from Ryan, to Justin, and Greg, who finalized financing, were phenomenal. Absolutely would buy a vehicle here again and again.
Had a great buying experience with Brad, Chris, AJ & Bradon! Zero pressure, answered all questions and genuinely cared! A remarkable overall experience!
I had a great experience working with Justin while purchasing my car. He provided excellent service from start to finish and made the entire process smooth and easy. Justin was professional, very helpful, and made sure everything was handled efficiently. I really appreciate how simple and stress-free he made the experience. If you're looking for someone who provides great service and helps you find a great car, I would definitely recommend Justin.
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