CHICAGO CAR CONNECTIONS

This lot sold me a $8500 lemon with taxes this car costs over $10,000 a had problems the first week and complained to them about it even tried to give it back they kept reassuring me that I have fine car…. The transmission went out in less than 7 months of me owning the car and they had the nerve to tell me they’ll wait for my car note after I get the car fixed. I gave them $7000 cash and payed 5 notes before it broke down….. I’ve been trying to get intouch with Jay for over 6 months. They don’t care about you at all they talk to you any kind of way Suzie the receptionist who I thought was a nice person turned out to be just as bad as jay and his nephew…. Now she wants to put the car in collection because I’m demanding to talk to Jay… She obviously don’t know the deal Jay’s nephew tried to offer but ok…. Anyways RUN from this lot they are in the hood for a reason….TO GET OVER ON US… They have an inventory of high priced lemons and I would have known if I would have just read the reviews first….I don’t recommend this lot to anybody. Please people don’t become their next victim. And pay attention to the reviews this lot is in a urban neighborhood the neighborhood is Predominantly black and Latino don’t let the positive comments fool you those people don’t live around there…. It’s dead smack in the hood there isn’t a white face for miles…. Who do y’all think y’all fooling car connections.

I went there and told them how much I had to spend and with a half hour I was done in my dream car thanks Jay & kevin

Came in wanting to buy a used car, was met with a friendly face eager to help, but I later discovered that the face was masking a devil's grin. I was led to the car with no hesitation and got to test drive it. After inspection, I addressed my concerns to Steve and he assured me that they would fix everything before I drive off and dismissed the concerns (tire pressure light that was present, stains indicating leakages, etc). The sun roof was dysfunctional and I noticed a hole in it but the staff assured me that it would not leak or cause problems. I was assured many times that the car was fully able to drive with functional tires, a good engine, and solid foundation. I decided to purchase the car and they "fixed" it up for me before I left. Later on when I drove it out, I noticed the check engine light and the tire pressure light both on. As I was coming home, I made a quick stop and when I tried to start the car back up it would not start. I ended up being stranded in the snow and had to get it towed back. The engine turned over miraculously after I arrived home so I planned on taking it in the next morning to get it looked at. The next morning arrived and the back left tire went completely flat. I swapped out the tire to the spare and noticed the spare was also in poor shape and flat. So the car is unable to be driven between the faulty engine and the flat tires, and on top of that I noticed that the roof did indeed leak after the snow. So the mendacious staff blatantly lied about these problems and when I contacted them after about it, I asked to have someone sent to come look at the car as it is not drivable, but they were too apathetic to send any help and continuously disregarded my requests, asking me to try and fix things myself by getting new tires or towing it myself and ultimately to try calling them again the next day they open. In essence, the good people of Chicago Car Connections knowingly sold me a FAULTY car and would not answer my requests for any help to try and get the car to at least drive out of my parking spot. Not to mention months later, I still have not received my title despite continuously calling and being shrugged off. Now I also have a late registration fee to deal with for the car. Dishonest business - AVOID AND DO NOT TRUST

So I bought one truck from them several years ago it was 16k. I get antsy about paying more then 10k at a time for anything and they let me split it overall it was a pleasant experience. I went in November to buy another truck, completely different I wanted to finance because I have pretty much no credit. The owner got me 24% interest with 15k down and we would only tell the finance company it was 10k down and he would arrange it in the price like I said I’m iffy when I buy something for more then 10k in cash. Left over all happy then I paid 1k a month thinking I’m paying off 15k plus 24% interest and decided it’s been 6 months ima just pay it off. After a long discussion with my finance company I found out my pay off was just over 19k because on top of the interest there was a 10k finance fee, but then I said how is it 19k still to pay off completely heres the math. The truck was 29,900 I put 15,000 down, that makes it 14,900 for my loan instead he put in the system 10k and didn’t adjust the price for the 5k left over stuck that in his pocket said nothing about the 10k surcharge, dosent call back can’t get past his secretary or screener and apparently got Covid the first few months I tried to call and now she dosent know when he will be in the office. How’s that for convenience.🤔 anyway I like to think I’m a good customer, but I am not the kinda guy you steal from.

Customer service is horrible. I inquired about a truck and got a one line answer email. It looked unprofessional from that alone. The whole message was litrally in the subject line of the email. Second, I did the application online to get pre approved and I did but when I went to the location to test drive it, I was told that I need to get approved again because I didn't apply. Calling customers a liar in their face isn't a way to talk when they are about to buy a vehicle. I was talked to like I didn't have a job. I showed a small hint of what I do which proved I could afford anything on that lot. That truck was going to be a toy for me. Working on a 3rd vehicle but being treated like I can't afford a 20 thousand dollar truck is extremely rude. Never judge a book by its cover. If I did then I wouldn't even have went to the clutter of cars of a dealership. They got nice cars but they better learn how to talk to somebody correctly. We both missed out of that one.