Chili Auto Outlet
Rochester, NY
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Google Reviews
Never again! Getting financed for the vehicle was a nice thing. Went the extra mile to secure financing for me. However when issues arose, I was met with stalling and attitude in the end. Been waiting for a repair part for the car over a month that has never come. One attempt to correct an issue that was brought to the owners's attention immediately. Now I wonder if I've been hustled into a vehicle with a bunch of undisclosed issues. Definitely beware and check car thoroughly before doing business there. Lesson learned...smh Update... Same issue I brought to the owners attention showed up and disabled the car. I barely drove 2000 miles on it & now I'm 1400 dollars out of pocket for repairs. Definitely check the vehicle thoroughly. Never again😡😡😡😡 Update 12/04/2024 Pulley tensioner or power steering pump literally came loose & belts off all the pulleys. Car power steering went out. Dreading to know what the repair cost is. DON'T TRUST THIS DEALER AT ALL. Update...6-29-2025 Brake Lines leaking bad. Barely 6000 miles since I purchased this car. Pure junk. Got taken pretty bad. Don't be as desperate as I was. This is the most expensive lesson of my life.😡 Update 1-4-2026 Car broke down again. Steering issue. Rack & Pinion system needs replacing. Haven't put 9000 miles on it since purchase and have close to $ 4000 in repairs. Not putting another penny into this piece of junk. I've looked at some recent reviews of this dealership and see other people have faced the same result. STAY AWAY FROM THESE SCAMMERS!
Nice people when shopping and financing. Purchased a 2014 truck with 122k miles because it had a great service history. I also bought the best warranty they offered. Within 2 months of purchase there ended up being about $2500 in necessary repairs. The warranty covered some of it, but I expected the dealership to step up and compensate for repairs needed so soon after purchase, and for issues that clearly already existed when I bought it. I also got charged an extra month's payment for the car I traded in and I don't have any answers as to why. They've ignored all texts and emails. I was trying to buy small/local but I can't recommend this place.
Great experience from start to finish! Excellent selection of cars and trucks. In house financing was a bonus and even offered buy here pay here on select vehicles. Highly recommend
BROKE DOWN NEXT DAY WHILE I WAS DRIVING PLEASE GET A SECOND OPINION BEFOR DRIVING IT COULD HAVE BEEN WORSE Got my car on march 27 it broke down march 28 my steering completely went out while driving ! I have 3 kids thank god they were not with me or that it didn’t brake when I drove a hour home from the dealer on the highway not like the owner cared my repairs for my car the next day were 1600$ he sent me 400$ and internationally did not honor the dealer warranty I tried being nice and he thought he was getting over on me by not mentioning it was his responsibility no I am disputing my remaining balance for repairs with my bank so please get cars checked for the safety of your life ! Because when I come down to it people will only look out for them selves
2015 Honda Accord. Drives smoothly, No issues besides maintenance after 1 year of driving her
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