Christopher's Dodge RAM

I bought my vehicle from them in 2019, good experience. I've taken my vehicle to their service department several times over the last 7 years, and no issues. Not this last time. This last experience was the worst experience I've ever had with an automotive service center in my life. Dropped off on a Wednesday for recall work, and diagnostic on a problem with the AC system. No word until Friday, no discussion, just an emailed automated diagnosis and approval system. They identified the problem with the AC system, and the estimate was pretty high for such a minor repair. They said the parts were in stock, and I assumed the work would be done before close of business. I approved it. Come 4:30 I hadn't received word, and decided to reach out to see if they could give me a timeframe. The part was not actually in stock, and they couldn't get the work done until Monday. I needed it for pre-arranged plans for Saturday and was able to arrange to pick it up and would return the following week to finish. In the meantime, I researched the parts needed and found I could do the work for much less elsewhere. After no notification the next week, and nothing the following week, I assumed they really weren't hurting for my business. The Service Rep finally called this morning (two weeks later) to schedule the work, and I informed him that I had decided to have another shop do the repairs. Apparently this was not news he was excited to hear, and decided to make that very well known to me in a very disrespectful and discourteous manner. Telling me that he just wasted his time, and was very dismissive. I wasted HIS time? What about my time when I drop off on a Wednesday with the expectation of the work being done by COB on Thursday and not hearing a single word for two whole days? Absolutely uncalled for behavior and atrocious customer service. I will not be returning to this service department, and I will make it very clear to anyone I know that they should avoid this dealership as well. I guess being a long-time, loyal customer means nothing anymore. Horrible customer service, would not recommend. Too bad they didn't send out the FCA survey, as I would have put all very low marks on that, too. Edit: After conversing with the Service Manager, Jason, the conversation was surprisingly pleasant and I was informed that the treatment I had received was unacceptable and he wanted to rectify the situation. He went out of his way to ensure that everything was completed in a timely, and efficient manner, and even provided a rental car for me so that I wasn't too inconvenienced by the vehicle being in their service department. The work was completed that day, to my satisfaction, and there was open and timely communication which met my original expectations. Moving forward, due to Jason's sincere regret and willingness to correct the situation, I will be giving them another chance.

We had an amazing experience at Christopher’s Dodge in Golden! My husband and I walked in, told them exactly what we were looking for, and they didn’t waste our time at all. They had just gotten a truck in that wasn’t even on the lot yet and brought it out for us to see right away. They followed up the next day, we came back with our check, and the whole process was smooth and straightforward. No pressure, no upselling, no runaround, just honest, excellent customer service from start to finish. If you’re looking for a no BS dealership that actually listens and respects your time, this is the place to go. Big shoutout to Jay, he was awesome to work with and made the whole experience easy!

Bought a used 2024 Jeep Grand Cherokee from this dealer about a week ago and could not have had a better experience. For reference I had tried to buy another comparable but lower trim level Jeep from another dealership and got burned, put a deposit down and they sold it from under me. Went in on a Wednesday afternoon. I met with Ceedrick and from arrival, test drive, to finishing the paperwork was maybe 2 1/2 hours. Didn't try to sell me any extra addons or warranties. Price was what was advertised and very competitive. Joe in the finance department was a breeze. Put down a deposit, wired the balance and picked it up 2 days later. Highly recommend.

I just wanted to take a minute to write a review for one of yuour employees, Manuel Quintana in the parts department. I have been in the service industry for over 35 years in the Powersports business and have dealt with a lot of parts representatives over the years both in and out of my industry. Manuel has been the best that I have dealt with. His communication was on point throughout the whole process, he answered every question quickly and dealt with my lack of knowledge in the truck industry with great patience. You have a great employee working for you. Thanks, Greg

Just picked up a new RAM RHO and couldn't be happier with the experience! Doug made the entire process incredibly smooth from start to finish. He was knowledgeable, answered all my questions without any pressure, and made what can be a stressful process feel easy. If you're looking for a great truck-buying experience, ask for Doug — you won't be disappointed!