Chrysler Dodge Jeep Ram of Tampa Bay

I brought my 2019 Ram 1500 in for a road force balance and alignment. It took them four hours to complete the job. When I inspected the wheels, I noticed that only one tire had its weights replaced, and there were no markings on the tire indicating that the road force procedure wasn’t performed. The alignment was pulling to the left, the steering wheel was crooked, and there was still a vibration. I returned the next day at 8:20 am and expressed my concerns to the service advisor. They brought the truck back six hours later and informed me that they had broken my TPMs sensor but replaced it. Their is still slight vibration, the alignment was now good. I was disappointed with the service I received. I had expected a Dodge dealer to know what they were doing, but clearly, they didn’t. I would recommend taking your vehicle to an independent shop that takes more pride in performing these types of services. This place is a joke. Now I have to take more time off to take care of the vibration issues. The tires on the truck are Nitto recon grapplers.

As always I thought omg here they come as I got out of my Cherokee for my oil change...and there he was Carlos Rosas..Ready...I had been contemplating trading in my jeep ..He showed me what he knew I would like and I did . We test drove it..and of course I loved it..Carlos was very helpful and knowledgeable. Financing was ver quick and fast paced. Done and out in an hour. Good price nice ride. Good ppl all my auto business is with cdjr...

I had a very frustrating experience with this dealership’s service department. I brought my vehicle in for an intermittent no-crank issue, and they kept it for about two and a half days. During that time, I received little to no communication about what was going on with the vehicle. I tried calling multiple times to reach the service advisor and the service department, but I could not get anyone to answer or give me a clear update. It got to the point where I had to pay for an Uber just to go to the dealership in person because I could not get anyone from service to respond. I even called the sales department trying to get connected to service. Sales kept trying to transfer me over, but I either sat on hold, got no answer, or ended up getting transferred back to sales. That is completely unacceptable when a customer’s vehicle is sitting at the dealership and they are just trying to get a basic update. When I finally got to the dealership and spoke with a supervisor, I was basically told that they were unable to find anything wrong with the vehicle after having it for two and a half days. The most frustrating part is that I left feeling like the vehicle may not have been thoroughly looked at. I cannot say for sure what happened behind the scenes, but based on the lack of communication, lack of updates, and the final answer I received, it certainly felt that way. At the same time, I was being encouraged to trade the vehicle in toward another car. They had given me a strong trade-in offer, which made the whole situation feel even more confusing. From my perspective, it felt like the dealership was more interested in getting me into another vehicle than clearly communicating what was happening with the one I already owned. I understand intermittent issues can be difficult to duplicate, but communication should not be this difficult. If the issue could not be recreated, I should have been told that clearly and promptly. I should not have had to repeatedly call, get no response, call sales for help, sit on hold, be transferred around, and then pay out of pocket for an Uber just to get basic information. Overall, I left extremely disappointed. I came in needing help with my vehicle, and instead I felt ignored, frustrated, and pressured toward a sales conversation. I would have appreciated honest communication, regular updates, and a clearer explanation of what was actually checked.

JP was so approachable, friendly and knowledgeable! He made the whole experience of buying a car so easy and seamless. Honestly the whole dealership was kind and welcoming! The selection of vehicles was great something for every price range! They were able to get us a better financing deal than anywhere else as well! I highly recommend coming here to visit JP and Alex (for financing)!! These boys will take great care of you and your family!

I DESPISE buying a car & its one of the worst things to do. Out of all of the cars I have purchased this was the most seamless. The team was super nice, attentive & welcoming. What the made the experience even greater was Carlos Rojas. Carlos was so kind & understanding and made my car shopping experience a 10/10 (even got me into my dream vehicle). I wish I could give this place a higher rating. Wonderful wonderful experience!