Chrysler Dodge Jeep Ram Service Center

I experienced an issue starting my vehicle because my key fob stopped working. I called yesterday and spoke with Marlon in the Parts Department, who was able to quickly order a replacement key that I received today. Kyle in the Service Department was able to get me scheduled earlier than expected, and my vehicle was ready by noon. He also graciously offered to pick me up from my workplace, which I greatly appreciated since I had no transportation back to the dealership. I am extremely grateful to both Marlon and Kyle for their outstanding customer service and assistance. I was very stressed and worried when my key stopped working, so it was a huge relief to learn that the issue was resolved quickly and wasn't anything more serious. Thank you both for going above and beyond to help me.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Thank You for Making It Right I cannot say enough good things about Legacy Chrysler Dodge Jeep Ram, especially Larkin Hinson and Tab Colby. After purchasing a vehicle from Florence Toyota and immediately running into serious issues that were not properly addressed, we were left frustrated and without real help. That’s when we reached out to Legacy—and I’m so glad we did. From the very beginning, Larkin and Tab were responsive, professional, and genuinely cared about helping us. They got us in quickly, properly diagnosed the issue, and treated the situation with the urgency it deserved. We were even told that it was a good thing we brought the vehicle in when we did, as it could have caused major engine damage if left unaddressed. What stood out the most was the difference in customer service. Unlike our experience elsewhere, they listened, communicated clearly, and treated us with respect. There was no runaround, no dismissive attitude—just honest, knowledgeable service. After dealing with such a disappointing situation at another dealership, this experience truly restored our faith in how a service department should operate. If you want a team that is trustworthy, professional, and actually stands behind their work, I highly recommend Legacy Chrysler Dodge Jeep Ram—especially Larkin and Tab. We are incredibly grateful for their help.

BEWARE OF CONSUMER FRAUD!! The fact that this truck is still online posted at 38k is asinine. My husband made an appointment to see this truck this morning drove all the way from North Carolina just for the person to immediately say that it’s 60k with out even logging into a computer goes to show that they are willing to post vehicles at false prices to try to either scam you into paying double or buying something by else knowingly. The dealership even reached out to schedule and confirm appointment and even discussed the truck and no one realized they were misrepresenting their merchandise? But the guy who opened the door this morning knew the moment it was mentioned that was the truck he was there to look at with out even getting on a computer. This is illegal bait and switch and falls under the protection of South Carolina unfair trade practices act which we will be pursuing. I have all the screen shots and documentation

We are new to the Florence, SC area and needed to find a dealership to diagnose our 2026 truck, which is still under factory warranty as well as an extended warranty. We have purchased four vehicles in the last year and a half from our longtime dealership in Mississippi, so we understand the value of a strong customer relationship. I have worked for auctions and dealerships (automotive and trucking), my father was a mechanic, and my husband is a diesel mechanic — we are very familiar with how service departments typically operate. We brought our truck in on Tuesday at 8:30 a.m. for a 9:00 a.m. diagnostic appointment because it was running hot. While there, they completed a recall that had originally been scheduled for that Friday. After approximately five hours, we were told they found a coolant leak and would need to order a part, which was expected the next day. A return appointment was scheduled two days later at 9:00 a.m. to repair the leak. On the day of the repair appointment, my husband dropped the truck off at 7:30 a.m. He spoke with a service employee who clearly understood why the truck was there. He also requested an oil change while the truck was in their care. At 1:30 p.m., my husband called for an update. The dealership began giving him information about a different vehicle that had previously been serviced there. He clarified that our truck was there for a coolant leak repair. He was told they would check with the technician and call him back. No return call was received. At 3:00 p.m., I called and spoke with Abby in the Service Department. She stated they were finishing the recall. I informed her the recall had already been completed two days prior and that the truck was there for the coolant leak repair. She said she would check with the technician and call me back. I specifically asked that she return the call, as we had already not received one earlier. She informed me the technician would be there until 5:30 p.m. and advised us to be there to pick up the vehicle. Because we live an hour away and the dealership does not provide loaner vehicles (we were told this is due to theft concerns), I left work early, picked up my husband, and we drove to the dealership. Upon arrival, we requested to speak with the General Manager, Ed Bridges. He brought us into his office and said he would check on the status of our vehicle. He returned with the Service Manager, Donald Shock. The Service Manager immediately took a defensive tone and stated they process 40–50 vehicles per day and he is not expected to know the status of each one. However, as customers, we would reasonably expect that before addressing us about our vehicle, someone would confirm its repair status. After receiving no clear update on the repair progress, we asked whether the coolant had at least been drained. With a 9:00 a.m. appointment and it now being approximately 4:30 p.m., we were told it had not been touched, other than the oil change. At that point, we requested our truck back and chose to take our business elsewhere. We paid for the oil change that had been completed. What was most disappointing was not the delay — things happen — but the lack of communication, accountability, and professionalism. As customers new to the area and fully under warranty, we expected better organization and customer service. Unfortunately, this experience did not reflect the level of service we look for in a dealership relationship.

10/10 recommend! I was having issues with my Wagoneer and had failed attempts at other dealerships to get an answer. They made my experience so easy and they were all very nice and professional. They found the problem and fixed it quickly, I am so happy with my experience in the service department.