Chrysler Jeep Avondale Service Department

We had a VERY DISSAPOINTING Purchasing experience with Larry H Miller Jeep dealership in Avondale!!!!! With 40,000 in cashiers checks and a trade in of our 2021 Jeep wrangler valued at $23,000 a copy of the pink slip for Jeep with the promise that the original pink slip would arrive in 3 days and be delivered to dealership. The finance manager would not release our new 2026 Jeep Rubicon until he had the original pink slip in hand!!!! I have had two other experiences where I had NO Pink slip and the dealership was able to get an electronic copy from the DMV and complete the deal on the spot. The other experience was an out of state trade in of my 2000 Jeep wrangler in Reno Nevada where the hard top and pink slip were both at my home in Northern California The dealer closed the deal on the spot as I took my new corvette home and the dealer Came to my home a few days later and picked up the hard top and pink slip. I found it unbelievable, that the Jeep dealer known as Larry H Miller did not want to complete the deal and deliver my New 2026 Jeep Rubicon to me the day that we agreed to bring in the checks and the trade-in and sign any papers necessary. I feel they were unreasonable as stated above I had other experience with other dealerships that went further out of their way to make their customers happy I can’t help, but think Larry H Miller Chrysler Jeep does not want to satisfy their customer Out of the way step to provide good customer service. As I have experienced two other times in my car purchasing experience. In closing, I personally will not and cannot recommend Larry H Miller and when I’m purchasing my next jeep, I will be sure to purchase it anywhere except any Larry H Miller dealerships as I am a strong proponent of CUSTOMER SERVICE and clearly I did not feel that my money and time were valued I hope this helps any future customers avoid any possible pitfalls. I am 64 years old and have made well over 15 new car and boat purchases in my life and never have had this kind of trouble. I mention this as to show my past purchasing experience history. Sincerely, Tim Accomazzo Goodyear, AZ

I had an excellent experience working with Cesar during the purchase of my Jeep 392 Moab. From start to finish, he demonstrated a high level of professionalism, product knowledge, and genuine commitment to customer satisfaction. Cesar took the time to thoroughly understand what I was looking for and guided me through each step of the process with clarity and transparency. He was patient in answering all of my questions, ensuring I felt confident and informed before making any decisions. His attention to detail and willingness to go the extra mile made the entire experience smooth and stress-free. What stood out most was his dedication to providing exceptional service without any pressure. Cesar made sure everything was handled efficiently, and his communication throughout the process was consistent and reliable. I truly appreciate the effort he put into helping me secure my Jeep 392 Moab, and I would highly recommend him to anyone looking for a knowledgeable and trustworthy automotive professional.

We had a true 5-star experience purchasing our 2026 Jeep Rubicon from Larry H. Miller Chrysler Jeep Avondale, thanks to Yelena Pavon and Mario. Yelena Pavon set the tone from the start. When no vehicles were available on the lot—or even within 10 miles online—she didn’t stop there. She personally checked the delivery lot and came back with the exact vehicle we ended up purchasing. Her initiative, persistence, and commitment to customer satisfaction were exceptional and deserve recognition. Mario was outstanding in putting the deal together. He was professional, solution-oriented, and went the extra mile to structure a deal that worked for us, including a creative way to add side steps. His effort and flexibility made a real difference. Aurello Gonzalez in Finance was equally impressive—pleasant, knowledgeable, and efficient. He explained everything clearly and made the process smooth and transparent. What truly sets this team apart is their follow-through. Yelena Pavon personally delivered our vehicle to our home and picked up our trade-in—above-and-beyond service that you rarely see. Yelena and Mario absolutely earned our business, and we would confidently refer friends and family to them. The entire team at Larry H. Miller Chrysler Jeep Avondale delivered an exceptional experience.

Cesar was very attentive to what I was looking for! He even took the time to travel to Scottsdale to get the exact match for me because he did not have it at his location. Very satisfied with his service!

Angie Moreno was a great salesperson. She knew we were in a hurry and she did her best to get us out the door quickly. We noticed a damaged decal on our new car after we got home. I asked her if they could replace it and they agreed right away. Only reason I am not giving a 5 star review is because the finance manager Eric was not very nice after we declined additional warranties.