Chuck Patterson Dodge RAM - Dodge

I’ve had nothing but great experiences with the Dodge service department. I bring my 2020 Ram 2500 diesel in for regular services, and sometimes just for peace of mind when I think I hear something off. David and Remi have both gone above and beyond every time. The communication and service are top-notch, and what I value most is how Remi consistently keeps me updated throughout the process. Couldn’t ask for a better experience.

I will not be going here in the future. I had to wait 2 weeks for a service recall appointment. That's not bad but I asked how long it might take to install, wondering if I would need a rental. Was told a few hours. Got a call a little after 8 am the day of my 10 AM appointment. Was told the car would have to be held for 5 days. I was not told anything other than I might have to reschedule if I don't have an alternative method of transportation. Was told they would have someone call me later to reschedule. Called a few minutes later asking to speak to a manager. Not available until after 9 am .. cool. Called Yuba. They were able to get me in but my car would be held for a few weeks due to ordering said part. They arranged for a replacement vehicle, that I am not paying for out of pocket, to be delivered to the jeep location. Grabbed my stuff from my car (I had just finished an overnight shift). I've received 5 email confirmations about the appointment time and where to pull into. I don't blame the mechanic. But someone should have followed up. It's a recall. You had two weeks. This is unacceptable. No one ever reached out to me in the end.

This Dealership is the best! Excellent ⭐ communication Energetic ⭐ sales team (Kim) Precision ⭐ with banks/crdt (Wendy) The business is ran by a wonderful set of original owners Chuck Patterson, Mike, Pat and the new generation Kyle. With a fantastic 💥 management team of professionals. Clean, modern, comfort and busy because customers want excellence!!!! Business office was just honored with a 🌟🌟 award.

My Jeep had a couple of recalls that I had been postponing because of COVID. Once vaccinated, I took my car in to correct the recalls and to have some deferred maintenance performed. I arrived a few minutes early for my appointment. Several people were ahead of me, maybe because there was only one service writer on duty for Jeeps. I only had to wait a few minutes when I returned at the time they told me my car would be ready. While correcting the recalls was free, the other services were expensive. $20 each for two windshield wipers. $70 for an air filter. I declined to pay another $70 for the cabin filter. $99 for changing the oil and oil filter. There were a few problems with the services. For one thing, one windshield wiper was loose; it had not been properly installed. I was lucky we're out of the rainy season. Had I used the wipers I believe the loose wiper would have fallen off the car, probably leaving a semi-circuital scratch on the windshield from the metal arm. Another thing, after about 2000 miles the 'Change Oil' warning came on. For oil changes in the past I had always used the Express Lane. That service writer always explained the options for service … did I want synthetic oil? Did I want the tires rotated? Not the same at the main service counter. To be honest, I think they gave me the gold-plated upgrade without explaining what I was getting for my money. Another thing I very much like about the express service is they give me a report on the tread depth on the tires, the air pressure, the thickness remaining on the brake pads, and a few other things. That information helps me keep my car safe and reliable. No such report this time, which was a big disappointment. When I paid, they gave me a coupon for a free car wash at Scrubs but not when I bought my car back in to have the windshield wiper properly installed and to have the Change Oil warning reset, which wasn't done the first time.

I honestly didn't feel like they were trying to sell cars. The salesman, Jeff, was cool. But Chuck? Not cool. At all. Basically told us to go elsewhere. Had a great experience at Chico Nissan!