Ciocca Chevrolet

𝑳𝑶𝑵𝑮 𝑹𝑬𝑽𝑰𝑬𝑾 𝑩𝑼𝑻 𝑾𝑶𝑹𝑻𝑯 𝑻𝑯𝑬 𝑹𝑬𝑨𝑫 When things go wrong, many of us are quick to ask for a manager and share our disappointment. But when things go right, when someone goes above and beyond with exceptional care and integrity, we often fail to take the time to acknowledge it. Well, today, I want to do both. Back in October 2025, while driving home from work, I saw a beautiful pearl white Lexus that immediately caught my attention. I was not in the market for a new vehicle at the time, but I have always loved Lexus. In fact, my current vehicle was also a Lexus, just an older model. Something about this particular car stayed with me, so I decided to stop by the dealership to inquire about it. To be completely transparent, my initial experience was not the greatest. Although the vehicle itself was absolutely stunning and the price was right, the purchasing process came with several frustrations and unexpected issues. Quite honestly, most people probably would have walked away. But I truly loved the car, so I remained patient and continued through the process hoping things would improve. Eventually, when matters were not progressing in the right direction, I reached out to 𝑹𝒆𝒈𝒊𝒐𝒏𝒂𝒍 𝑽𝒊𝒄𝒆 𝑷𝒓𝒆𝒔𝒊𝒅𝒆𝒏𝒕 𝑻𝒐𝒎 𝑵𝒊𝒙𝒐𝒏, and that is where everything changed. My experience went from frustrating to phenomenal. Mr. Nixon went above and beyond to ensure that I not only received the vehicle I had fallen in love with, but that I felt valued throughout the process. His professionalism, leadership, responsiveness, and genuine care completely transformed my perspective. What impressed me even more was what happened after the purchase. A few months later, the vehicle experienced a few minor issues. Without hesitation, Mr. Nixon instructed his team, “Check the car out and let me know what you find.” Not only did they thoroughly inspect the vehicle, but they also resolved the issues at absolutely no cost to me. That level of customer service is rare today. There is a quote that says, “𝗣𝗲𝗼𝗽𝗹𝗲 𝗺𝗮𝘆 𝗳𝗼𝗿𝗴𝗲𝘁 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝘀𝗮𝗶𝗱, 𝗯𝘂𝘁 𝘁𝗵𝗲𝘆 𝘄𝗶𝗹𝗹 𝗻𝗲𝘃𝗲𝗿 𝗳𝗼𝗿𝗴𝗲𝘁 𝗵𝗼𝘄 𝘆𝗼𝘂 𝗺𝗮𝗱𝗲 𝘁𝗵𝗲𝗺 𝗳𝗲𝗲𝗹.” Mr. Nixon and his team made me feel heard, respected, appreciated, and genuinely cared for, and that speaks volumes. Exceptional customer service still exists, and Tom Nixon is proof of that. You can tell when someone is simply doing a job versus when someone truly cares about people. Mr. Nixon’s passion for customers, excellence, and doing what is right shines through in every interaction. Because of this experience, I can confidently say I will absolutely purchase another vehicle in the future, and I will gladly recommend this dealership and experience to anyone looking to be treated with honesty, professionalism, and stellar care. So if you’ve been thinking about getting the car of your dreams, this may just be your sign. RUN and go get it. 🚗✨ Thank you again, Mr. Nixon, for restoring confidence in what true customer service should look like. In a world where excellence often feels rare, your kindness, leadership, and integrity did not go unnoticed.

Very disappointed with Ciocca Chevrolet. I definitely wouldn't recommend this establishment. Recently had my suv towed there. They replaced my timing chain. After 3500.00 they couldn't even call me once the work was complete. Thats really not my issue. After picking my suv up i noticed right away the radio was very loud when i started my car up. I will get to that in a minute. On my way home i heard a whining siren type noise. When i got home i called them and was told to stop by the next day. I did. One of the service advisors came out and didnt hear the noise they made a appointment to check into this sound in more detail. So the next day i was told it was my water pump and would be 1800.00 to replace. When i picked my suv up i asked why this wasn't detected during the inspection . All i was told was my vehicle didn't enter the garage under its own power. That may be however it sure drove out under its own power. I can't believe the noise wasn't detected or it wasn't suggested also replacing my water pump. Unfortunately i didn't do all my homework almost everwhere i have checked mention replacing a water pump when replacing a timing chain. Thats on me. I declined the water pump replacement. Atleast they know my radio works even if they couldn't hear any other sounds. Good luck if you go here. Do your homework on your vehicle if you go here. One star is being very kind on my part. I haven't been able to drive my suv for over a month due to a issue i think should have been detected by a delearship i thought i could trust.

Dominic was so awesome to work with! And patient..I came with ideas as to what I wanted and even when I wasn't sure he didn't push. Then when I had changed my mind, he was right there and very helpful. I am loving my 2022 Chevy Blazer and have already been telling my friends to go see Dominic at Ciocca Chevrolet!!

I brought my truck in for an electrical issue and was immediately told it was the alternator — even though I explained it had just recently been replaced. They insisted theirs would be better and pushed for replacement. I agreed, paid for the new alternator, and two weeks later the exact same issue returned. On my follow-up visit, the diagnosis completely changed. Now I was told the problem was my battery and that it was the wrong size for my truck — something that was never mentioned the first time. I later confirmed with three reputable dealers/mechanics that my battery is in fact the correct size and specification. After getting nowhere with the shifting explanations, I took matters into my own hands and did some research. I replaced and reconnected the negative battery terminal ground wire myself — something that was never suggested to me. Since doing that, I’ve gone nearly two months without a single issue. Being told it was the alternator, then the battery, along with incorrect claims about battery size, makes it hard to trust the diagnostics here. I spent significant money without receiving an accurate solution. I strongly recommend getting a second opinion before authorizing major repairs, or simply save yourself the headache and look elsewhere.

All though I could not get a deal done, my salesman Dominic was very solid and understanding. Got me in and out and didn’t haggle. Matt sales consultant was also very helpful and saved me a lot of money on car insurance with the homie hookup. Had a smile that shines from a mile away. Awesome experience.