City Buick Chevrolet GMC

I recently purchased a used car from City Buick Chevrolet GMC, and while no used car is ever perfect, the way everyone I dealt with handled a couple of minor post-delivery issues has made me a customer for life. From the very first conversation, Mr. Tyson Thompson made me feel like a valued customer. He is a genuinely nice person to speak with and deal with. He was always patient, respectful, and treated me as if I were his only client. After taking delivery, I noticed a few things that needed attention. I let them know, and they went above and beyond to make things right. Mr. Thompson kept in constant contact with me, providing regular updates on the progress and never once making me feel like a bother. He was professional, transparent, and genuinely committed to my satisfaction. The service department and the rest of the staff stepped up to ensure everything was corrected promptly and properly. It is rare to find a dealership that stands behind a used vehicle the way this one did. I am extremely pleased with my purchase and truly appreciate the integrity and effort shown by Mr. Thompson and everyone else involved. I highly recommend that anyone looking for a vehicle take the time to visit City Buick Chevrolet GMC. They earned my trust, and they will earn yours as well.

I usually don’t leave Google review but on rare occasions. This is my 5star review about the excellent service I received from Service Advisor Josh. Last Saturday I dropped off one of my tire as I hit a nail on the highway, even with a very tight schedule on that day Josh accommodated me and within two days he arranged a new replacement tire, On Tuesday I got my tire installed early morning with Service Advisor Will helping me out seamlessly so I can reach office on time. Thank you guys, much appreciated. I would also like to give thanks to another service advisor Faruk who I usually go to and who has been a very trusted advisor for my vehicle for many years. I highly recommend this place for you vehicle servicing need.

I recently had my truck serviced at this dealership. When I brought the vehicle in, it was complete with all components intact. However, after returning home—less than 10 minutes away—I noticed that the antenna was missing. I promptly returned to the dealership to report the issue. The antenna was replaced right away, and I was informed by the service advisor that it may have been removed during the car wash. However, the vehicle did not appear to have been washed, as there was still visible dirt on the hood and doors. Additionally, the process required me to wait an extra 30–40 minutes. I was also informed that the technician may have needed to remove part of the ceiling to install the antenna. Following this, I noticed scratches on the ceiling, which is concerning. I purchased this vehicle brand new, and it currently has less than 10,000 km on it, so I take great care in maintaining its condition. I chose to purchase and service my vehicle at this dealership due to its strong reputation, which is why this experience was disappointing. Had I not noticed the missing antenna, I may have incurred a cost for something that was not my responsibility. Now the interior of my car has a visible scratches. I hope this matter can be reviewed and addressed appropriately to prevent similar situations in the future. Thank you for your attention

I can tell that this place has a lot going for them to make everyone’s experience great, however my last experience just wasn’t good, it left me saddened. I own an auto shop myself, and it is a little frustrating but I can honestly get over the fact that I’m having to come back for a 4th time now for 3 of the same issues I initially brought my 2023 Suburban in for: -A coolant leak (which I had to spend $50 on coolant dye and find the leak myself) so they could warranty it. They learned today it needs a new radiator and it’s on back order, and that’s okay, it can wait. -An infotainment system issue where an ear piercing high pitch static frequency from the speakers makes my radio/phone controls inoperable. -A transmission shifting issue. Which is still happening. Something that disappointed me with my latest experience was how I got my truck back to me. When I got in my truck, I noticed something on the steering wheel felt like it had residue of some kind on it. When I got back to my shop I wiped off the seat, the steering wheel and the armrest on the door and this is what I found. (Pictured) For context, I keep baby wipes in my glove box to wipe my hands off because sometimes I work on vehicles too or have take out food, but I like it (just reasonably) clean. The unfortunate thing about being in business that not a lot of people are aware of is that when someone has a great experience, 1/10 times a customer will take the time to leave a nice review. When a customer has a bad experience, 9/10 times they’ll leave a bad review. I’m willing to take the time to leave a nice review when my experience is good or improves. ——————————————— UPDATE: In response to this review, the Service Manager, Jason Blake, sent me a private email. Instead of addressing the unresolved warranty issues or the fact the vehicle was returned dirty, he has "kindly declined to continue servicing" my vehicle and has "canceled the parts order" for the back-ordered radiator. This appears to be direct retaliation for leaving honest feedback. My 2023 Suburban still has a coolant leak, a transmission issue, and an infotainment problem, and City Buick Chevrolet GMC is now refusing to complete the repairs. ——————- Latest response from the dealer: I have good news, since the leak was not actually found and the technician and foreman were only calling the radiator based on your insistence that it was the radiator leaking, we missed the ordering deadline and the part was just being processed for the backorder today. I have reviewed the video sent a few weeks ago and spoken to both technicians and the foreman who inspected your vehicle and they all indicate that there was no clear indication of a leak. In regard to the other complaints, none of them have been verified beyond your videos that were taken. Since we can’t verify definitively any of your concerns I feel that it would be a good time to part ways. By the way , this has nothing to do with your multiple google reviews as you indicated in them. It is nothing more then an acceptance that our views on servicing your vehicle differ vastly and I don’t feel that a mutually beneficial or trusting relationship between City and yourself can be established moving forward. I do apologize about the dirt left on your steering wheel and have spoken to the staff about this to ensure it doesn’t occur to others. Should you find a facility that seems a match for your expectations, I am happy to inform them of any information that may assist them with isolating the problem. Thank you

My vehicle was dropped off before the dealership opened, my vehicle was assigned to Angelo. We discussed the situation on the phone, he sent me a text message with a quote for the work that needed to be done. Accepted the quote and my vehicle was repaired and ready to be picked up at 2pm. I requested 4pm. All of the staff at this location were friendly, helpful and polite. My experience was excellent and I will definitely consider purchasing my next vehicle from them.