City Volkswagen Of Highland Service Center

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships, so we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10–15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership’s inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) —with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food—we had absolutely no desire to go back. Overall, this experience fell well below the standard we’ve come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon. Update: On 6/3/26, Chris Smith, General Manager of the dealership, called and indicated he wanted to "compare notes." I was out of town on business when he called. I returned his call and left a voicemail on 6/8/26 at extension/mailbox #5014. As of today, I am still awaiting a return call.

It was a pleasure meeting and working with Joe at VW Highland! He explained and welcomed us, ensuring we were never pressured with our decisions. I highly recommend Joe to any first time or returning vehicle purchaser💜!

What can I say Joesph LeDuc did his BIG ONE! !!!! He was friendly, honest, respectful, and so many more things. He went above and beyond to make sure I was leaving with a car. He never hassled me out of my budget and to make sure I had everything right when I purchased my new vehicle. I’m excited and can’t wait to see you him for my next purchase!! Thank you so much for all your support and help I really appreciate it. Shoutout to Brian West as well for working with me!!!

Joe LeDuc was such a pleasure to work with. I also enjoyed working with Brendan and James. I went in for an oil change and Joe gently guided me through the process of trading in my current vehicle, and I drove off with a new one! Joe is one of a kind and anyone would be lucky to work with him. You won’t be disappointed and you’ll meet a lovely human being to boot. Thank you, Joe and VW Highland!

Everything was great. Joe was very helpful, professional, and made the entire car-buying process smooth and stress-free. I appreciated his transparency and willingness to answer all my questions. Highly recommend working with Joe and the team at City Volkswagen of Highland!