Clairmount Auto Inc

I purchased a used 2019 Range Rover from Clairmount Auto in March, based on clear and explicit assurances from the dealer that the existing issues would be repaired. I relied on these representations when completing the purchase. Unfortunately, those commitments were not honored. Within one week of taking delivery, serious and concerning defects became apparent, including: - Noticeable engine vibration with abnormal noise - Coolant leakage - Malfunctioning sensors (which raises safety concerns) - Trunk malfunction, which was “temporarily fixed” in an unprofessional manner and failed again immediately after returning home I returned to the dealership more than four times (a 40-minute drive each way) following their calls and scheduled appointments. Each time, the matter was delayed or new excuses were provided without any actual resolution. Ultimately, their own mechanic stated that the issues could not be repaired, which directly contradicts the representations made prior to the sale. This situation reflects a clear lack of transparency and professionalism and raises serious concerns about how customers are treated and how commitments are handled. Under Quebec law, including the Consumer Protection Act, a dealer is legally required to ensure that a vehicle is fit for normal use and free from undisclosed defects at the time of sale. As of today, no effective solution has been provided despite repeated follow-ups. I am sharing this experience in good faith to encourage others to exercise caution and conduct thorough due diligence before dealing with this dealership. Update – In response to the owner’s reply: First, I reject the characterization of my review as “abuse.” My review reflects my direct and documented experience as your customer. Sharing factual events is not abuse. To clarify: 1. The inspection report you referenced reflects the condition of the vehicle at a specific moment only. Under Quebec law, including the Consumer Protection Act, a dealer remains responsible for ensuring that a vehicle is fit for normal use and free from latent defects, even if those issues appear shortly after delivery. 2. Within a short period after purchase, I experienced multiple issues during real driving conditions, including engine vibration, abnormal noise, coolant leakage, and malfunctioning sensors affecting safety. 3. Contrary to your statement, my repeated visits did not result in proper inspections. On multiple occasions, I was told there was no mechanic available or no lift available to properly inspect the vehicle. I was asked to return several times (over four visits, each requiring a 40-minute drive), yet no thorough or conclusive inspection was carried out. 4. Regarding the sensors: these are not functioning properly and directly impact safety. During my visit prior to the expiration of the warranty, I was clearly informed that this issue would be addressed at my next appointment. However, when I returned as instructed, the repair was refused on the basis that the warranty had expired. It is not reasonable for a 2019 Range Rover to have non-functioning safety-related sensors. This condition raises serious concerns for both driver and passengers. More importantly, delaying a known issue until after the warranty period and then refusing to repair it does not remove your legal responsibility, especially when the issue was reported in advance. 5. The fact that a coolant-related issue was addressed confirms that defects did exist and required intervention. 6. Driving the vehicle after purchase does not remove your legal obligations, particularly when concerns were raised promptly and repeatedly. This matter is not about opinion, but about the gap between what was promised at the time of sale and what was actually delivered, as well as the lack of proper follow-through afterward. I am sharing my experience in good faith so that others can make informed decisions. I remain open to a fair and reasonable resolution. Photo attached showing the parking sensor system inactive, as displayed on the vehicle screen.

5-Star Review for Clairmount Auto Recently purchased a 2015 Jetta from Clairmount Auto, and the experience was excellent! Maxim guided us through the entire process, making everything smooth and hassle-free. The customer service was top-notch, and they ensured all issues were fixed before handing over the car. Highly recommend Clairmount Auto for anyone looking for a reliable vehicle and great service!

The experience started well, but everything changed after the purchase. During the sale, communication was quick and professional. Once the deal was completed, it became almost impossible to get any response. I noticed issues with the vehicle shortly after buying it and tried contacting them multiple times. Calls were not returned, and emails were ignored. When I finally got a response, they kept delaying and avoiding responsibility. This kind of after-sales service is unacceptable.

We bought an electric car from them. We got it inspected and it showed the suspension was dead. They agreed to fix it and they only patched it up so we ended up having to pay 2 grand to actually fix it in another place. Make yourself a favour and buy a car elsewhere.

Excellent service and team. I bought my first car, a Volkswagen GTI from them back in September, and I didn’t know very much about cars other than research done before purchasing. They were very patient and informative throughout the entire process of the purchase. After about a month or two driving the car a headlight went out and I called asking what they could do. They were able to get me an appointment with their mechanic the very next day, who promptly fixed the problem and made sure my needs were met. Ever since I haven’t had any issues with the vehicle, and it drives like a dream. Everything from the purchasing process to the after purchase services went above and beyond my expectation, and for that I highly recommend them if you’re in need of a car. A special thanks to David Del Core who made sure any and all problems or questions I had were settled quickly and professionally.