Clark Chevrolet

I bought my vehicle in June 2025 with all the add-ons included like GAP, Extended Warranty, and other Warranties shortly after I noticed screen issues on my vehicle and reported it to the service department. Every time I tried servicing it they suddenly didn’t have loaners, which I use my vehicle for commute for work and college. When I signed off on my vehicle I was promised no struggles after adding everything to not have any issues, but that’s not the result. Finally had the time to take it on March 17, 2026 and they said they would fix the issue by March 19, 2026 they didn’t “fix” it until March 20, 2026. I was without a vehicle for 4 days not enjoying my vacation due to no vehicle supposedly that no loaners were available, according to service advisor I proceeded and opened up to my issue to a salesperson and said there was loaners but the system was down. Also asked to speak to the managers in the department and staff said one was on sick leave and the other was out for the day. All the service advisor said was that it was an update it needed and said they wouldn’t charge me but still ended up charging me for it. After picking up my vehicle as soon as I got in my vehicle I noticed it got worse and service advisor said I have to take it back, and it might be something else so they make me pay for something that didn’t fix the issue and have me without a vehicle as well and now probably gonna wanna charge me again. From March 17, 2026 I haven’t received a call from management to fix my issue. All they call me for is to buy my car and trade it in. Rarely don’t like leaving reviews but when business like these bring nothing but inconveniences it’s just really unfair and upsetting. Strongly don’t recommend doing business with this dealership.

I had a great experience at Clark Chevrolet. The entire team was professional, helpful, and made the process very smooth from start to finish. I especially want to recognize Valeria from the service department. She was very attentive, responsive, and made sure my concern was handled quickly and professionally. Her customer service really stood out and made a big difference in my experience. I’m very happy with how everything was handled and with my vehicle. I would definitely recommend Clark Chevrolet to anyone looking for great service and a team that truly takes care of their customers.

Alex Garza at Clark Chevrolet was one of the best sales I’ve worked with for vehicle purchasing. I told him what I was interested in, and he had the vehicles ready for me to look at. The buying process was fast and simple and was in and out in less then 3 hours. If anyone is looking for great service come to Clark Chevrolet.

Heliodoro was the best. He explained everything and had answers to all our questions. We will be recommending him and the whole clark dealership. Thank you for the great service. Love my new truck!!!

Here’s the updated version with that added naturally at the end: I’ve gotten my oil changed at Charles Chevrolet twice, and both experiences were terrible. The first time, whoever serviced my vehicle went through my glove compartment and left all of my personal paperwork and information scattered all over the floor instead of putting everything back where it belonged. That alone was extremely unprofessional and disrespectful. This last time, I sent my spouse to take my vehicle in for service because I couldn’t go personally. The service lady was incredibly rude, making smart remarks and rude facial expressions toward my spouse the entire time. Unfortunately, this was not the first issue we’ve had with her. During my previous visit, she also gave me a hard time when I tried using my reward points to pay for the service. This time, I had already prepaid for the oil change using my points specifically to avoid any problems, yet they still claimed the points “weren’t working.” It honestly felt like they just didn’t want to help. The staff is rude, unprofessional, and lacks basic customer service skills. After giving this dealership multiple chances, I will not be returning. I would rather drive farther to the Chevrolet dealership in Weslaco than ever go back to Charles Chevrolet.