Franchise Dealer

Clay Cooley Chevrolet Irving

Irving, TX

4.0(4,280 Google reviews)

Brands

Chevrolet

Contact

1251 E Airport Fwy, Irving, TX 75062
(866) 706-8057claycooleychevy.com/

Google Reviews

# Summary The dealership receives consistently high praise for its sales and service teams, with customers highlighting professional staff members who provide personalized attention, transparent communication, and go-to-the-extra-mile customer service. However, one customer reported a significantly negative experience involving prolonged service delays, incomplete repairs, and alleged attempts to suppress negative feedback, raising concerns about service quality consistency.

Danny Flores2 weeks ago

I would like to recognize Misty and her team of technicians for their outstanding service and expertise in completing front-end steering and suspension repairs on one of our 2022 Ram 4500 fleet vehicles. From the initial inspection through the completion of repairs, Misty and her technicians demonstrated a high level of professionalism, technical knowledge, and commitment to quality workmanship. Their thorough diagnosis of the steering and suspension concerns ensured that all necessary repairs were identified and addressed correctly, helping restore the vehicle's safety, performance, and reliability. Misty's communication, coordination, and attention to customer needs were exceptional throughout the process. She kept our team informed, provided timely updates, and ensured the repair experience was efficient and seamless from start to finish. The technicians' dedication to performing quality repairs was evident in every aspect of the job. Their attention to detail and commitment to doing the work right the first time gave us confidence that the vehicle would return to service operating safely and efficiently. The combined efforts of Misty and her team helped minimize downtime and reinforced the importance of preventive maintenance and quality repairs in maintaining a dependable fleet. Their professionalism, responsiveness, and commitment to customer satisfaction reflect the highest standards of service excellence. Thank you, Misty and your technicians, for your exceptional support and outstanding work on our 2022 Ram 4500. Your dedication to quality service and fleet reliability is greatly appreciated and does not go unnoticed. Daniel Flores Fleet Compliance & Safety Director Azteca-Omega Group

Ryan Adam5 months ago

Mauro at Clay Cooley Chevy was great, go see him. He brought his past experience from sales to this company & is helpful in every way. The sales manager Joe makes you feel like family. The finance manager Lance & Mario are very informative & professional. The financing is great, & they help you. I sold cars for 5 years & loved the experience. Clay Cooley is one of the biggest dealer chains in USA. Dont go to anyone else

Jayden Riley3 months ago

I’m not an easy person to impress or deal with but the team here over at Clay Cooley were great (Donny, Ryan, Lance, and Pastor). Lance ensured I walked away with the truck that was right for me. He definitely went above and beyond to make sure my wife and I were satisfied and ensured the payment made sense.

Tyler7 months ago

I would give negative stars if I could! The absolute incompetency and level of service this place offers is unbelievable. If you have any other option to choose than to come to this place, then take it. AVOID AT ALL COSTS! I brought my truck in for a simple recall and warranty covered battery replacement. They tell me that my entire engine needs to be replaced and it will take a week to do so, but no loaner vehicles are available. It took them over a month to complete the service. Then they have the audacity to charge me $1,300 for a warranty covered issue and when I left a bad review they had someone call me to waive that charge and asked to change my review to 5 stars. Which would have been fine, IF my vehicle actually worked. Then next day my vehicle leaks transmission fluid and runs worse than before when I brought it in. I get it back a few days later and I’m still having issues with the truck running, the brakes aren’t working properly and it’s leaking transmission fluid AGAIN! I’m trying to get my vehicle in and serviced a third time, which I don’t even want to do because of how incompetent these people are. They also can’t get me into a vehicle to cover me while it’s being serviced, over Christmas!! Overall, when I spoke with the tech about all these issues I’m still experiencing he offered to have a seller reach out to me to trade in my vehicle! I don’t want a new vehicle, I want my truck to work properly. It’s insane how it was fine before and now it runs worse after taking it to these people. So, again, avoid at all costs.

Jose Lujana month ago

Very good experience! I rolled out in a 2026 Silverado 1500 , black on black as I mentioned to (Jr) William , he made sure I was satisfied with my purchased shout out to Lance for making it happen!💪

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