Clay Cooley Hyundai of Rockwall

I always said my next car would be brand new, straight off the lot, and Mario helped make that dream a reality! From the moment I walked in, he was incredibly friendly, patient, and professional. Buying my first brand-new car felt like a huge milestone, and Mario made the entire process smooth and stress-free. He took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable every step of the way. He even gave me a little case of Hyundai branded earphones to give my son as a souvenir. If you’re looking for someone who truly cares about his customers and makes car buying easy, just ask for Mario!

I had a really disappointing experience with this dealership that I feel others should be aware of. Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit—but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was “incorrect.” I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: • Clear communication before running my credit • Transparency if pricing changes • Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.

Mario Hubbard and West Park were an awesome team. They work out a plan to fit my budget. Thank you both for helping us with this purchase!

Charlie provided one of the best automotive purchasing experiences we’ve ever had. From the initial phone negotiation to delivery, he was transparent, responsive, and professional. We agreed on terms over the phone, and when we arrived, everything was exactly as discussed. The vehicle was detailed, fueled, and ready for delivery. There were no surprises, which speaks to Charlie’s integrity and follow through. He demonstrated exceptional knowledge of the vehicle, walking us through every major feature, safety system, and technology component. He ensured we were completely comfortable operating the vehicle before leaving and personally assisted us in setting up and connecting the Hyundai app. Charlie made us feel valued and respected throughout the entire process. His communication, professionalism, and attention to detail reflect extremely well on the dealership and the Hyundai brand. We would absolutely recommend Charlie to friends and family and would gladly purchase from him again.

Mario was awesome to deal with! He helped my daughter and I and is very knowledgeable, friendly and easy-going. We had a great experience at Clay Cooley in Rockwall and would highly recommend working with Mario.