Clay Cooley Volkswagen of Richardson

Gaby at Volkswagen was absolutely amazing to work with. She made the whole car buying process smooth, stress-free, and professional from start to finish. Super helpful, honest, and always made sure I got the best deal possible. I’ve bought multiple cars through her and every experience has been excellent. Highly recommend asking for Gaby if you want great customer service and someone who truly cares about her customers!

Dear Clay Cooley Management, My name is Michelle Bowen, and I am writing to formally document and escalate my ongoing issues with a 2021 Mercedes GLA 35 AMG that I purchased from Clay Cooley. The check engine like keep coming through the time had purchased the car . Shortly after taking possession of the vehicle, I experienced an alignment issue and had to return the car for service. Within a week, the check engine light came on. I was forced to take time off work and have the vehicle towed to Clay Cooley of Richardson for repairs because the vehicle was not drivable. the exact same issue occurred again. Once more, I had to take unpaid time off work and tow the vehicle back for service. At that time, the service department stated they could not identify the problem because the engine light had turned off. Despite this, the vehicle had now broken down twice after being sold to me as “certified” and inspected. I am a single mother and cannot afford to repeatedly miss work, lose pay, and pay out-of-pocket towing expenses for a vehicle that was represented as reliable and ready for sale. I paid for a tow that I was not informed I would be responsible for, despite the vehicle’s condition being related to unresolved mechanical issues. Currently, I am still experiencing problems with the vehicle, including dangerous acceleration failure. On multiple occasions, when the traffic light turns green, the car does not accelerate despite pressing the gas pedal repeatedly. I was told to turn off the auto start/stop feature as a workaround. This is not an acceptable solution. If auto start/stop is the cause, it should be repaired—not dismissed. Due to these repeated failures, I no longer feel safe or confident driving this vehicle. I do not enjoy owning it because I am constantly afraid it will break down again. Sincerely Michelle Bowen.

Chris and his team are top notch!! Best customer service at a dealer you will find. Team stayed late to finish up our deal. Worked hard to get us a great deal and gave us top dollar for our trade. Highly recommend!! We love our new Atlas!

Dear Clay Cooley VW, I'm writing to share my appreciation for the outstanding service I received on May 26th from your service advisor, Alex. He was incredibly professional, approached me in a welcoming manner, and efficiently handled my car's oil change. Most importantly, Alex took the time to bring other maintenance needs to my attention, ensuring my vehicle stays in top condition. Please pass along my sincere thanks to Alex for his great work. Sincerely, Nabil Dibbeh

I have to sing my praises to this VW location. I have only had my 1st VW since July. Roughly November/December, It began having issues, engine lights ect. I've gone to other locations and they quoted the fixing amount, no questions- no other options available. Pay it or deal with the issue. I visited the richardson location due to a special they had at the time. They ran some tests, and did everything possible to make it 1. a positive experience, and 2. to make sure my vehicle didn't leave that lot while failing an important system check. My service coordinator was AMAZING (Daniel). We exhausted all options AND we were able to come up with a solution to get it fixed and 2 days (like a day and less than a half), it was ready. I think i'll officially make this my home dealership. They're very friendly all around and the environment was great. To Daniel, I thank you so much again, you have no idea how much your help meant to me and how much weight it shifted for me!