Claycomb Auto Sales Inc
Westmoreland, NY
Contact
Google Reviews
# Summary The dealership is praised for exceptional customer service, personable staff, fair pricing, and efficient transactions, with many customers becoming repeat clients who recommend it to others. However, one customer experienced significant frustration when warranty coverage was voided due to vehicle modifications, with inadequate communication about the warranty terms before purchase.
My husband and I bought a Subaru Crosstrek from Claycomb about a year and a half ago based on the suggestion of a good friend. Any time anything needs to be done Kim makes sure we're brought in ASAP and the car is never there long. The only time we wait is when there is an issue getting parts from Subaru (which isn't Claycombs fault) I had a issue with the breaks when I first bought it, just before the first oil change, and they took the car in and replaced the pads and rotors at no charge. Sewell and Kim and their team truly do care about their customers. I wont buy or bring my cars any where else again!
This dealership is absolutely amazing! My fiancé was on the lookout for a new car after his was totaled by a tree coming down on it after the recent storm. Within a few days we were about to find and drive off with the perfect fit for him at Claycomb! Sewell was spectacular, personable and helped us find a great car for a great price! He was even kind enough to hold the car for us while we got everything sorted with the bank and insurance! The day we picked up the car it was quick and easy, in and out within 30 minutes! Sewell is a great dealer and an even better comedian! We definitely recommend Claycome to anyone who’s looking for slightly used, but perfect condition car for a fair and honest price! We will definitely be going back when I’m ready to trade my vehicle in, and I’ll definitely be recommending Claycomb to all of my friends and family from here on out!
Has been my place to go for over 20 years now. Many vehicles purchased, many vehicles serviced, even ones not bought there. They are my go to team when things need doing that I can't do on my own.
I first came here with my roommate when they needed a new car, back in December 2024. It was quite a shock to be greeted with smiles, jokes, and offered cookies. I was also shocked how attentive they were. So, I tucked them away if I ever needed a new car. When my old car became too much of a millstone around my neck with constant repairs, I broke and walked into Claycomb Auto. Once again, I was greeted with smiles and jokes and made to feel comfortable. And by the time I was leaving, I had exactly what I was looking for, so let me just say this: Claycomb Auto's people are kind, honest, and thoughtful — everything that other dealerships aren't.
*UPDATED REVIEW* I should have posted this update sooner, but honestly I had forgotten all about the review I had done. So although we had a smooth buying transaction....that's where things ended. Before the purchase was made and things were signed, my husband inquired about getting a lift on the truck because it was to be a work truck and sat quite low. He wasn't looking to make it super high, simply a few inches. We were told that it wouldn't be an issue as long as it wasn't anything crazy. My husband stated how much he planned to lift - multiple times. We had the truck for about 6 months - regular oil changes done thru Claycomb to make sure everything stayed good with the warranty. Once we decided to get the lift done we went to a certified shop (that's a whole other situation). All the parts, etc were done correctly. After the lift was done my husband was notified by Claycomb that the warranty was void because he out in a lift!! We had the truck for less than a year, did EVERYTHING correctly and they basically said too bad. Turns out it's NOT their warranty like they make it seem. It's bought thru another party. All they needed to do was tell us that any kind of lift would void it and we would have left it alone! The was possibly the quickest vehicle buying transaction we’ve ever had. We went and looked at a truck on a Saturday. The owner was there and not once did he try to “sell” the truck. He simply told us the details and answered our questions. He was never pushy nor did he hover (those sales people are the most annoying). We called back Monday morning and said we wanted it and drove it home Wednesday afternoon. Everything went so smooth. If you’re looking for a good vehicle buying experience, please pass those big dealerships and give these guys a chance. We even got some goodies!!
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