Clement Chrysler Dodge Jeep Ram Columbia

We purchased a brand new Dodge 3500 Dually in October 2025. We have repeatedly had it in the shop for computer issues. We just received our truck back, left for a vacation and got stranded a few hours away on a holiday weekend. We called the service department 30 minutes before close and the person we spoke to was not helpful at all. Our truck was stuck running and would not shift into any gear. She just said, all service people are gone until Tuesday, I don’t know what you want me to do about it. Well thank you for nothing! Thank goodness we were able to get ahold of a dealership in Perryville, MO. They reached out to a Tech at home and they called us and were able to get us back on the road. I understand they couldn’t physically do anything from a few hours away but it was just the attitude and perception! We have had a few other instances with this same person in the service department. If you are expecting good customer service in the service department….I would not expect it at Clements in Columbia, Illinois.

Service Dept stepped up and really got me out of a bind. Was having vehicle problems and vehicle was not drivable. Had to have it towed and service dept was able to work me in same day. Had several family members needing my help for medical issues and was going out of town for family business the next day for the weekend. Had a full plate and me not having a vehicle was going to impact a lot of people. Clement service team was amazing to work with at every connection and went above and beyond to get me back in my vehicle. I am beyond grateful. Thank you for your stellar service and assistance.

Have a 2017 renegade that was purchased new at this location and has been almost exclusively maintained by this dealer. This included tons of recalls. We have been having transmission issues at 80k miles and have been trying to get the vehicle in with them to get repaired. We have been calling for over a month now and each time is a different excuse. "We are waiting on approval for a rental". " Our mechanic is out to lunch he will call when he's back" etc etc. Each time no response without harassing them. After a recall was performed on the engine we noticed missing bolts, pushpins and messed up hood latch cable. The under hood Mat was also falling off due to missing hardware. When we brought this up they reassured us they would fix it and they had no idea how this happened. When we got it back pretty much all of the issues remained except for the under hood liner. The last time we had the oil changed we had our doubts that they actually performed the oil change. After crawling under and checking, sure enough the old oil filter was still installed. The average person may not notice any of this, but as a licensed mechanic myself this is appalling. Could not be more unhappy with the quality of service, communication, and pride that this dealership has (Edit). The dealership responded to this review and gave me a number to call. Well guess what, I called the number and no answer. I left a message saying call me back. Here we are several days later with no response. What a joke.

We drove 5+ hours to purchase a Gladiator. They had exactly what I was looking for, that's why we made the trip. The staff was friendly and they said they had experience with handling out of state buyers (IL). My plates were supposed to be transferred. A few weeks later I got new generic plates in the mail. I have emailed and called multiple times, getting told I would get a call back. No one responds to the emails and no one calls back. I had my personalized plates for over 20 years so this is very upsetting to me. We have another Jeep that has a lease expiring and we were hoping to go back to CDJR because of the selection they have. We will not be returning after this experience.

Don’t just turn around and walk from this place run! Bought a jeep from here last year they have had it in the shop 5 times ( for the same damn issue) now. This last they have had it since the day after Memorial Day still nothing they don’t care they are not the ones out a vehicle. Crappy communication, would go days without giving you any updates act like you are bothering them if you call. So now this time have left no choice but to seek legal advice. Good luck to those of you who have bought from there and hope you don’t have to go through this awful situation.