CMA's Volvo Cars of Charlottesville

I have been really impressed with CMA Volvo over the years.. I have always received excellent service, along with excellent customer care. More recently, I have encountered some issues with my car. Jeanine, Tom, and Brian have been nothing short of amazing in being accommodating, honest and informative when it has come to diagnosing my car and setting me up with a loaner vehicle. I have a young infant, so I am especially appreciative of how wonderful they have been working with me! They are always professional and above anything, kind and understanding. Additionally, I have worked with Elizabeth, who has been fantastic, as well. I live two hours away now and will continue to drive to work with them!

We were traveling and hit something in the road with our Volvo and it damaged our fuel tank. From start to finish the service managers, the technician, the video with the technician describing and showing us the work he did was 10/10 service! Communication start to finish was excellent. I am a firm believer that service departments can make or break a dealership, way to go service department. Thank you for taking such good care of us!! I highly recommend this group. Excellent customer service is hard to find and you nail it!

We’ve heard so many positive things about CMA of C’ville from family and friends that when we were in the market to replace an old car we stopped in. Everyone was quite pleasant and knowledgeable and helpful. We spent some time looking without pressure and asked a lot of questions. I really appreciate the ‘no pressure’ stance! Took materials home and called back to make an offer which was accepted. Did credit app online and completed the deal quickly and efficiently. The entire team came together very well to support us. This was a very different car buying experience than I remember from the past. Looking forward to a continued relationship with CMA Volvo! Thanks to you all!

I bought a new Volvo plug-in hybrid in 2021 XC60 (from the dealership in Richmond because the one in Charlottesville had no cars to sell but told me to go to Richmond and they would service the car in Charlottesville). This car had a series of serious problems and was in the dealership for service sometimes for long periods of time. This spring I had finally had enough after the battery (the plug-in hybrid battery) had a “module” that went bad and needed to be replaced. Thankfully, this was covered under the battery warranty, but, as per usual for my experience with Volvo, the part was backordered and I was led to believe it could be a few weeks. I decided on a Kia and got a trade-in offer from them for $28,000 (they knew about the needed replacement and that it could be a few weeks). I then called Volvo and asked for an update on the battery part and then was told that they would actually not have the part for several months or more. Kia said they could not take the trade-in under these circumstances. I had already put a deposit down on the Kia so went ahead with the purchase. I then had no choice but to sell my Volvo back to Volvo (because of the outstanding part/service that it needed). I asked them to honor the trade-in price, especially considering all of the problems I had with the car over the years, and they declined — not in a nice way either — and gave me $24,500 for it. The whole experience with Volvo and this car has been so frustrating and huge loss financially for me the whole time, including the thousands lost on the trade-in. *** In response to your response below, I am aware that part was on backorder. Your dealership should have then matched the trade-in amount that I lost from Kia because of this Volvo backorder issue and all of the other service/parts issues that I had while owning this lemon of a car. I do by the way already have Volvo’s phone number. I have called it many times. I’m not sure what good it would do for me to call it now unless the dealership is going to honor the trade-in amount as it should have in the first place.

I have been a longtime customer at CMA Volvo of Charlottesville. I have purchased multiple vehicles & recently made another purchase. I have been impressed by the staff’s knowledge & enthusiasm. Whenever my vehicles have needed maintenance or repairs, the Volvo technician’s & service staff Todd & Tom have fully explained any issues answering my questions. My recent experience was purchasing a Volvo & I was assisted & helped through the process by both Elizabeth & Neren.