Coastal Ford Squamish

Adam and the entire team at Coastal Ford were incredible to deal with. Having previously worked in the automotive industry, and with long career in both sales and customer service, I have a tremendous appreciation for professionalism, transparency, and great communication and they delivered on all fronts. From start to finish, the process was straightforward, efficient, and completely stress-free. Their prompt handling of the sale and delivery of my new truck exceeded expectations, and I couldn't be happier with the experience. I highly recommend Adam and the team at Coastal Ford to anyone in the market for a vehicle. Exceptional service from a group of people who genuinely care about their customers.

I have always had great service from the Coastal Ford team . They always take care of you with top drawer service. Yesterday I lost my Raptor keys and within 24 hrs I had my truck towed , new keys delivered from Burnaby, programmed and squeezed into a emergency service slot. Brad Napper personally took care of me painlessly and professionally and turned a bad day into a manageable one.

I truly do not know where to start with this survey for Coastal Ford Squamish. Over the years, I have purchased many vehicles from many different dealerships and have always encountered issues somewhere in the process. For the first time ever, I feel I’ve found a dealership that has perfected every single step of the experience. From the moment I walked in on delivery day, Jody and Chelsea greeted me with smiles and congratulations, even though neither was my direct representative. The second Morgan saw my mother and me, he rushed out of his office to match our energy and excitement. Morgan is hands-down the best sales representative I’ve ever worked with. While other dealerships told us it was impossible to get the 502A package, Adam, Cameron, and Morgan managed to pull off a miracle and delivered exactly what we desired. Morgan kept us updated throughout the entire build and shipping process. On delivery day, he walked me through every single detail of the truck to ensure I was completely satisfied. The transition to the business office with Claudine was flawless. She did an incredible job explaining the benefits of the extended warranty, ceramic coating, and other available products. She was so thorough that I didn't hesitate to add the warranty, coating, bed liner, and trifold cover. This survey truly doesn’t do the dealership justice. Adam and Cameron should be holding a masterclass for every dealership in North America on how to manage automotive dealership. After this experience, I will never buy a vehicle from another dealership again. I will make sure everyone I know understands how incredible Coastal Ford Squamish is.

I first contacted this dealership in November 2025 for a recall and a door fault. I was booked for December, but when I picked up the car they had fixed the recall and completely forgotten to look at the door issue. I was rebooked for January (over a month later) due to staffing issues because mechanics had quit, but had to cancel because my father had a serious medical emergency and was in the ICU. I rebooked for February, where they finally confirmed the door fault and ordered a part. The repair was then scheduled for March 10. After receiving three confirmation messages, I woke up the morning of the appointment to be told it was cancelled due to staffing issues. As it is not easy to take time off work constantly, it is now booked in for April. Throughout this process the explanation has always been staffing shortages, and I was even told they prioritize issues they consider more important. The manager essentially told me back in December, “your car still works, doesn’t it?” so I should just deal with the door issue. I was offered a free service for them dropping the ball. Multiple mechanics quitting suggest deeper operational problems. Today I was told that staffing shortages are simply “the demographic of the Sea to Sky area” and it is not their fault. While I understand businesses can face staffing challenges, it’s frustrating when a company has no problem taking your money but cannot provide timely service for a 60k + purchase. 5 months to fix a door fault is unacceptable. A very frustrating experience. I will not purchase another Ford vehicle.

I unfortunately did not have a good experience . I went to them 2 years ago to discuss buying the maverick once I saw how much the payments would be I chose to not proceed with buying. Last year I decided I wanted the Bronco , around September they had a great deal on I emailed to inquire about how much I may get for my old car , knowing it probably wouldn’t be much . I got an email from the salesman who I had spoken with 2 years ago saying could I bring it in on Monday to be appraised I could not do that day and suggested the week after . I got no response back . Christmas Eve I walked in to the dealership saying I want to leave today with either a new car or a plan for one . The salesman there seemed reluctant to talk with me or sell me anything he asked if I wanted to part ex for my old car, again I’m fully aware it’s not worth much so the finance guy went out to take a look and came back laughing at my car , I left with no plan and no new car and was told that the salesman who I had previously chatted with would contact me , he didn’t . Today I picked up my new Bronco from Cam Clark in North Vancouver . They were professional helpful and great to deal with . It makes me very sad that I could not purchase this locally , working with local store's is always something I prefer to do but they clearly did not want to sell me anything !