Cobleskill Chevrolet GMC

Ron Mattice and is a very nice man and works very hard to make his customers happy. Will never go back to the big dealerships. It is nice to have a great dealership in the area!

Horrible communication with the service department, my truck was at there dealership for over 2.5 months getting warranty work done. General Motors says it would only take 2hrs to do the warranty work instead took them 2.5 months. Never Again!

Considering this dealer? RUN! PLEASE RUN! The service department is full of crooks and liars! A 2024 GMC well inside the warranty period was brought here for a no start condition. They call two weeks later and say there is water in the fuel. That was a complete lie. They state its not under warranty it could be as much as $15,000 to fix. Get your homeowners insurance to cover it! I call and remind them of Tech bulletin for this exact issue from GM. Inform them that we have pictures of the fuel drained and the fuel filter housing. There was zero water in the pictures. They state.. We know all the bulletins its debris and water and not covered under warranty. I tell them that the debris is literally related to the technical service bulletin so explain how it isn’t covered under warranty. Ray goes I don’t like the vibe here im gonna push this truck outside and you can tow it somewhere else! Im glad he did! A quick 30 minute tow to a different dealer. They removed the fuel tank. Guess what. Zero water! They put a new pump in and it was all covered under warranty! I’d bet these guys at are two timing jobs! Saying oh well not covered under warranty and charging the customer and then also submitting the repair to warranty to get paid twice! This goes to show not all dealers are the same! Do your homework! It almost cost $15,000.00 for something another dealer agreed was under warranty!

CONSUMER BEWARE; This dealership, specifically the service department, attempted to swindle me when my 2 year old GMC vehicle was towed in for warranty work. After being without said vehicle for 2 weeks, and frequently visiting/reaching out for an update, the vehicle was finally brought into the shop. After a false diagnosis of water being present in the fuel causing catastrophic failure to the fuel system, I was contacted and in one breath, told the discovered issue wasn't covered under warranty and to file a claim with my homeowner insurance company to cover the full rate pay of the work that didn't even need to be done. To be clear, I was quoted by the service manager $12,000 to $15,000 for the supposed repair. I immediately sought a second opinion from a reliable source who quickly made me aware of known issues with the vehicle and the dealers approach was likely a scam of sorts. From there, the vehicle was towed to a reputable dealer who handled my stress and anxiety riddled situation with nothing but professionalism and class. With the new dealer providing peace of mind, I was able to look forward to an honest and true diagnosis the vehicle was having. The minor issue of a low pressure tank pump replacement was all that was needed and was covered under the GMC warranty. NO OUT OF POCKET COST WHATSOEVER. All of this started 1 month ago today, and the vehicle was picked up yesterday, July 24th I highly recommend that no one have anything to do with this dealership as they run the risk of being misled into spending money unnecessarily.

Unfortunately, I have to say I am disappointed 😞 took a used vehicle there for multi-point inspection yet they never noticed both rear brake pads/rotors were shot. What else was missed?