Cobourg Mazda

I had an excellent experience with Josh Koffman and Hannah Lavallee at Mazda. They were incredibly helpful, patient, and attentive throughout the entire process. At no point did I feel pressured from a sales perspective, which I really appreciated. They took the time to understand my needs and truly went the proverbial extra mile to make sure everything was right. I would absolutely recommend Josh and Hannah to anyone and would gladly buy from them — and Cobourg Mazda — again!

I recently purchased my fourth Mazda overall and my first from this dealership a 2023 Mazda CX-30 GSL. Initially, I was interested in a 2022 Mazda 3 Turbo sedan, but it sold a few days before our appointment. In hindsight, that worked out in our favor, as the CX-30’s insurance cost is about $80 per month cheaper than the Mazda 3. Josh was incredible and honest from the very beginning. I was coming from a frustrating experience with a Chevrolet salesperson who tried to push me toward a new vehicle that depreciates heavily, simply because the exact trim I wanted wasn’t available used. Josh was the complete opposite. He worked with me, respected what I was looking for, and when the Mazda 3 Turbo sold, he thoughtfully recommended other options with similar performance without being pushy. I actually asked him about the CX-30, and he took the time to walk me through it thoroughly. He clearly explained the pros and cons of the luxury package, including how you get many GT-level features while still benefiting from GS-level insurance costs. It genuinely felt like a family member helping me make the right decision, rather than just a salesperson trying to close a deal. Between booking the appointment and taking delivery, there was about a two-week gap, and I called Josh multiple times with random questions. He was always patient, helpful, and never once sounded annoyed. Hannah in F&I was also excellent. She was professional, enthusiastic, and made the process enjoyable it honestly felt like she was just as excited as if she were purchasing the car herself. If you value being treated kindly, patiently, and honestly, I would absolutely recommend this dealership.

Convinced me to go to another Mazda dealer for a better deal. Would personally recommend making the drive to Whitby Mazda for an actual deal. It felt like an exercise in intimidating you into a car. Zero sense that was trying to find the best deal for us and more of a "take it or leave it attitude". If you're looking to negotiate a deal this definitely is not the place. Also don't bother emailing a sales agent for advice/to begin the process; they force you to whichever one they want when you get in.

Where do I even start… what an experience, Sarah was the one that assisted me on my used car buying adventure, I’m sure I’m not the easiest to deal with but she was so patient and understanding, she talked me through a few scenario’s and set me up for my test drive, and delivered exactly what I wanted, then I got to speak to Saiss: ( the general manager) he listened to my requests and worked with me, next up was Hannah the finance lady, smart lady she is, lots of giggles were had in her office as we worked through the process, thank you so very much to the whole team at Cobourg Mazda for helping me drive away with my beautiful “ new to me” 2018 Mazda CX-5, when I’m ready to trade up I’ll be back:)

My husband and I just bought our very first Mazda from this location. We were car shopping at other spots but as soon as we walked into Mazda Cobourg it was a totally different experience. We took a look at the vehicle we wanted but left to “see other options”. As soon as we sat in another vehicle we immediately turned around and went back to Mazda Cobourg because everywhere else was nothing in comparison. Honestly we will forever be Mazda owners now because of this experience and only ever buy from / service our vehicle at Cobourg Mazda. Every single person we dealt with was absolutely above the bar amazing. Brandon, Steve and Hannah were friendly, helpful and informative. I told Brandon my concerns and he immediately found solutions that actually worked better than our initial requests. He took the time to show us every feature of our new CX-5 and even spent time with us at pick up to help customize and set up our entire system. You honestly can’t get better service anywhere else so if your even thinking about a new car, just go to Mazda Cobourg.