Coiteux Hyundai

All the reviews are right: they know some stuff about cars so 4 stars for fixing mine, but use only in an emergency: you have to go in prepared for the type of scenarios described by others. In my case, service was friendly and quick enough on intake at 8am, and I was encouraged that they promised a quick diagnosis and looked like they would start right away. I was told I’d get a call in the morning ti confirm the issue and repair: BUT 6 hours later when I called to enquire having heard nothing, it turned out they hadn’t looked at anything yet and I only got a call towards closing telling me they hadn’t gotten around to it yet. Tomorrow! (What’s the point of making an appointment?) So the next day they fixed the issue and bonus, washed the car. However the next night we realized the instrument panel had gone dark. The fix obviously required disconnecting the dimmer wheel and it wasn’t reconnected. Luckily it was obvious when I opened the fuse panel and easy to reconnect so I saved myself a trip back, but I initially feared that I was going to have to go through that experience all over again. So go if you must. But keep your expectations in check and verify carefully before you drive off! And don’t expect same day service.

I purchased a brand-new 2024 Hyundai IONIQ 5 (electric vehicle) and I am extremely concerned about the lack of SOLUTIONS regarding a serious safety defect presented by the vehicle. On February 22, 2026, the car experienced a severe steering failure: the steering wheel became extremely stiff and would not properly turn either to the left or to the right, completely compromising drivability and putting my safety and the safety of others at risk. On February 23, 2026, I immediately took the vehicle to the authorized dealership: Coiteux Hyundai 5235 Av. Papineau Montréal, QC H2H 1W1 On Monday, I was informed that the defect had been identified and that a part would be ordered from Toronto. After three days of waiting, the part was installed; however, the problem was NOT resolved. Since then, I have been contacting the dealership daily seeking a solution, without success. I emphasize that I work as an Uber driver and depend EXCLUSIVELY on this vehicle to generate income, pay the $1,160 monthly car payment, insurance, and support my family. I have been unable to work for days, accumulating financial losses and significant emotional stress. It is unacceptable that a brand-new vehicle, still under warranty, with a defect related to the steering system — an essential safety component — remains without a proper solution for several days at an AUTHORIZED dealership. Would it really be better to take it to an independent mechanic? I am certain the issue would have already been identified! Today, February 27, 2026, when I contacted them again, I was informed that the business day had already ended (I called at 12:00 PM), which means I have lost an entire week and will also lose the entire weekend WITHOUT WORKING. I reiterate that I depend exclusively on this vehicle for income, to pay the monthly installment, insurance, and family expenses. I am accumulating direct financial losses due to being unable to use the vehicle. Since they have not been able to find the problem, maybe we should ask ChatGPT to fix my vehicle! To this date, I have not been offered a loaner vehicle, despite this being a serious safety failure in a brand-new car still under warranty. What frustrates me the most is that they have not been able to identify the problem AFTER SEVERAL DAYS with the vehicle sitting at their own service department. THIS IS ABSURD.

We had a great experience with all your team, especially Yazid and Rayane. They really took time to answer our questions. Thank you so much for your excellent and professional service. Nguyen, Thi Hong

Kind and fun people! Our experience was great and smooth. The dealership is super clean and organized. Also, they give you all information in a clear and straight manner. They are not going to harass you trying to make you buy a car. Great experience!

Worst dealership ever. Extremely poor after-sales service. Do not buy a car from this place you will deeply regret it. Your vehicle can sit there for days, and no one takes responsibility or solves the problem. The lack of professionalism and urgency is unbelievable. They should honestly do their research before handling customers’ issues even ChatGPT would provide better guidance.