Cole Chrysler Dodge Jeep

My past experiences with dealerships kept me away from them for several years. Decided to give it another chance and was blown away. Outstanding Experience From Start to Finish! I had an absolutely amazing experience at this dealership! Joseph, my salesman, went above and beyond to make the entire process smooth, stress-free, and enjoyable. He was knowledgeable, professional, patient, and genuinely cared about helping me find the perfect vehicle without any pressure. Joseph took the time to answer every question and made sure I felt confident every step of the way. A huge shoutout as well to Michael in finance! He made what is usually the most intimidating part of buying a vehicle incredibly easy and straightforward. Michael explained everything clearly, found me great financing options, and made the paperwork process fast and painless. His professionalism and honesty truly stood out. The level of customer service from both Joseph and Michael was exceptional. They made me feel valued, respected, and taken care of from beginning to end. If you're looking for a dealership that truly puts customers first, this is the place to go. Ask for Joseph in sales and Michael in finance — you won’t be disappointed! Thank you both for making this one of the best car-buying experiences I've ever had!

Went in with a tire wear concern on my 24 Ram 3500. “Service Advisor” Johnie stated Heavy duty trucks get “zero” warranty on alignments or tires. I already knew that the manufacturer for Nexen tires offers warranty on premature wear. Contacted Ram corporate and verified my alignment may be covered under warranty after inspection. If you do decide to use their service department you may want to do your own research because I was about to pay for an alignment and new tires on my dime. I ended up calling Santa Maria Ram and he was able to confirm the warranties that may apply. Edit: This is not the only time they brushed off my concerns(service department). I asked about a defect on my grill(the finish was coming off after 6 months of ownership) and was told to ask the dealership I bought it from since they “know me and my truck”

I had a great experience at this dealership. Stewart was responsive and informative when it came to answering all our questions. He wasn’t pushy in the purchasing process which was extremely nice. He allowed us to take our time and thoroughly explore the car before purchasing. The other staff were extremely friendly as well and the finance department gave us a great deal. Overall, the process was smooth and quick which was great because we had our kids with us. Great experience and I highly recommend this place!

Interesting concept of having the sales people as non-commisson provided a different experience. Having a Car business background in Sales and Management we always dread what we used to call lot lizards 🦎 back in the day. Here the experience was pleasant, the representative was pretty knowledgeable BUT explained about 1 particular vehicle thoroughly asked if we wanted see anything else we said no and he walked back inside. Never asked if we are buying today, or when our time frame was. Didn't explain any specials like the 0% financing on the website, etc. I guess good and bad, I would bet that this dealership is leaving a lot of money on the table, even though the model of commission salespeople sometimes can be annoying without that carrot the salesperson doesn't have the motivation coach, lead and guide the buyer down the path to ownership. They had almost the perfect vehicle there, color options, etc., not one attempt to close and then when they felt they had explained just walked back inside, nothing more than a robot could do. We as salespeople are the most valuable aspect of selling a product and the average person needs that encouragement, knowledge and interaction to buy, in my opinion in which our experience was lacking.

10 stars!! Amazing experience purchasing a pre-owned Jeep from Cole CDJ! Mark is a knowledgeable, gracious representative of the sales team, and he went well above and beyond my expectations. The management team (John & Alex) made sure to present a package I was pleased to accept, while Michael in finance made sure all documents were in order to get me on the road. It would be my pleasure to work with each of them again for any future auto needs 🤩