Community Chrysler Dodge Jeep Ram of Bloomington
Bloomington, IN
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# Summary The dealership consistently earns praise for its honest, customer-focused sales approach and willingness to go above and beyond, with staff members like Ed, Anthony, Dee, and Airen earning particular recognition for their transparency, follow-up communication, and lack of aggressive sales tactics. The service department also receives high marks for professionalism, timely accommodations, and quality workmanship over many years of customer relationships.
Ed helped us from the time we drove onto the lot until we purchased our Pacifica. We found the vehicle I wanted online and Joslyn sent me information on it. The staff were super helpful and supportive. Highly recommend buying from them!
We had an excellent experience from the moment we called to set up an appointment to look at a vehicle we were interested in, through the buying process, and after. Our sales rep, Ed, really took care of us and walked us through every step. We drove 2 hours to make the purchase and would do it again when we are ready to make another purchase. They had more options and colors to choose from. We also added the ceramic coating to our new vehicle. Instead of making the extra drive up to have that applied, they went the extra mile to add it while we were there.
Ed and Anthony, I can’t say enough about these guys! From my first phone call to Ed, I knew I wanted to do business with him. He’s honest, not pushy, very upfront, and very engaged. He kept me updated with texts, calls, and when my appt came around he had the vehicle warming up for me so I could test drive it. He pointed out every small imperfection and made sure I knew what every inch of the truck looked like and what condition it was in. (He also sent me a video of this 2 days prior to make sure I didn’t make a 2 hour drive if I didn’t like it) The purchase process was EASY, they didn’t sit there and play regular dealership games of the back and fourth. They gave me a great upfront price that I was very happy with and signed. Anthony was very informative and gave me my warranty options, which I declined and he didn’t flinch, didn’t sit there and try and force me into a sales pitch, made me feel super at ease with declining. I purchased with cash so I don’t think Anthony made much or any money on this deal since he is in the finance office but he was still super nice and again, didn’t act negative at all. Overall dealing with these two guys and this dealership was a 10/10. Ed is the opposite of what you think a car salesman is and that’s the biggest compliment you can get! Thank you guys again. I will gladly drive the 2 hours to do business with you guys again. Thank you! Also, here’s my truck!
I am completely satisfied with the service I recently received. They were able to accommodate an urgent, timely repair for me and never made me feel like they were doing me a favor. Very professional treatment from the first conversation with service consultant Joe, to the work done by certified technician Ryan. I have received nothing but a top-notch product from this service department my entire time in Bloomington (24 years).
I had the best car-buying experience I’ve ever had at this dealership. Dee, my salesman, was awesome - friendly, knowledgeable, and made the whole process easy. Airen went above and beyond to find exactly the vehicle I wanted and even got it transferred from an out of state dealership the same day. The entire experience was fast, painless, and stress-free. I highly recommend this team if you’re looking for great service and efficiency!
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