Comox Valley Dodge Chrysler Jeep RAM
Courtenay, BC
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# Summary The dealership receives consistent praise for its sales staff's friendly and pressure-free approach, with multiple customers highlighting personalized service from specific salespeople who prioritize customer comfort and satisfaction. However, experiences vary in follow-through, as one customer reported months of unresolved communication regarding an ordered part, while the service department earned high marks for responsiveness, proactive problem-solving, and going above and beyond during repairs.
I bought this 2020 dodge Pawer wagon from Danny he was good toke in my old Pawer wagon on trade. Let me take as long as needed to test drive it the new one. Payed for all the extras and warranty. Back in November made a deal that they would order a winch remote because it didn’t come with one, Now its February 28. Tried texting from Nov through to Christmas and all I was told is nothing in yet. Not sure what’s going on. I did like dealing with this dealership. They can reach out to me and let me know if I'm on my own. Randy Fee
Me, my wife and our kids recently bought a vehicle from Comox Valley Dodge and we had an awesome experience working with Danny. From the moment we walked in he was friendly, respectful and super easy to deal with. Buying a vehicle with kids can usually be stressful, but they even had an arcade/play area that kept the kids entertained the whole time which made a huge difference for our family. Danny took the time to answer all of our questions, never pressured us into anything, and made sure me and my wife both felt comfortable and confident with the purchase. You can tell he genuinely cares about helping people find the right vehicle instead of just making a sale. Easily one of the best dealership experiences we’ve had. Highly recommend asking for Danny if you’re looking for a vehicle!
I wanted to take a moment to recognize the outstanding customer service I received from Comox Valley Dodge, particularly Joanne and the service team. After experiencing a significant wheel vibration and clunking while driving, it was discovered that a wheel stud had sheared off and a lug nut had fallen off. Needless to say, it was a stressful situation. What impressed me wasn’t just the repair itself, but the way the team responded. From the moment I called, Joanne treated the situation with urgency and genuine concern for my safety. The dealership was prepared to send a technician and shuttle all the way to Campbell River if needed, asked me to keep them updated during my drive to work, and made it clear that my safety was their top priority. Once the vehicle arrived, they didn’t just replace the damaged stud—they proactively replaced all five wheel studs on the wheel to ensure everything was safe and secure. They also delivered a loaner vehicle directly to my workplace so I wouldn’t be inconvenienced while the repairs were being completed. Mistakes can happen in any business. What matters is how those mistakes are handled, and Comox Valley Dodge demonstrated accountability, professionalism, and exceptional customer care every step of the way. A sincere thank you to Joanne and the entire service team for going above and beyond. It is greatly appreciated.
Outstanding service with Red Jacket Rob. He went above and beyond with an amazing cash back offer on my purchase of a 2026 Jeep Cherokee. Highly recommend Comox Valley Dodge, Red Jacket Rob and Max for their Friendship and professionalism. Carson Grant has a team to be proud of. With many thanks going to Char (finance) and North Island Detail (Lisa). I've bought a 2026 Jeep Cherokee in cherry red with amazing fuel economy thanks to its hybrid technology
I was on the island vehicle shopping, although I didn’t purchase one that day I was helped by a gentleman named Brent Lloyd I believe. Really tall fellow but super cool to deal with. He had no problem showing me the new and some used vehicles and also told me he could bring in any other vehicle that was on any of their dealerships on the island. I think I was a pain in the ass for him but he didn’t hesitate to show me all the trucks and some cars as well. Sorry for being so picky but I will definitely go back there to deal with him. Thanks again for making my experience fun and educational.
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