Continental Honda

I went here last year to have 2 things fixed: Temperature reader and AC. It was winter last year when I went to have my car ready for this year's summer. One of the front desk staff took me in. They looked at my car and was told that they can fix the 2 things. At this time I paid about $600 for downpayment/deposit/parts. I was told that I will get a phone call after 2-4 weeks. I never got a phone call. I had to call them after 4 weeks (and multiple times) for an update so, I can bring my car back to them to get it fixed. When I brought them my car, the agent said it was fixed. He said that the Temperature reader is fixed and that my AC should work once I turn it on during summer time. He told me not to try it because it's still winter and it won't work due to the temperature reader not reading the hot temp outside. So, I paid, as a good customer, the rest of the payment which probably cost about more than 1k total. At this point, I was already doubting if they really fixed the AC. I tried it on, thinking that it should work even if it's winter time. But, I couldn't tell due to the weather. Now, a year later, summertime, the AC is really not fixed 😑 Also, I went there because my car is Honda, thinking that I could trust them with my car due to the brand. I also wanted to get my car fixed at that time because I know I wouldn't have time this summer. So, now, my AC is still not working, I spent a lot of money for nothing, and I don't have time to get it fixed.

I came in right as they were about to close and was able to book an appointment to replace a tire. They got it fixed the following day and got a phone call to let me know. Giving it a 10/10 due to fast service, honored my service warranty so I did not have to pay anything, and even washed the outside of my car for free!

This was our second visit to this dealership and unfortunately we had the same experience both times with the same salesperson. We came in specifically asking to compare trims and discuss our options, starting from the base model. The salesperson repeatedly stated, “this is all we have,” and never once offered to sit down with us or check inventory on the computer. We were not shown available options or given an opportunity to properly review trims and pricing. As customers who were genuinely interested in understanding our choices, we felt dismissed and not taken seriously. We simply expected a basic level of customer service and a willingness to review inventory with us.We hope management addresses this so future customers have a better experience

Road with family to pick up their new car...just so happened salesman brought over exactly what we were looking for but didn't think any were around!! Perfect truck for us....Love it...meant to be

Excellent and fast service.I came for oil change and it took only less than an hour.They even took care of a couple recalls of my civic.