Coughlin Kia of Lewis Center

We had a fantastic experience at Coughlin Kia of Lewis Center while purchasing our 2026 Kia Seltos LX. From the moment we walked in, we were made to feel welcome and completely at ease. The entire process was smooth, relaxed, and genuinely enjoyable. Our salesman, Karim, was outstanding. He took the time to answer all of our questions, listened to what we were looking for, and never once made us feel pressured. Instead of pushing a sale, he focused on helping us find the right fit for our needs. That made a huge difference and turned what can often be a stressful experience into a very pleasant one. We truly appreciated the friendly, low-pressure environment and the level of care we received. If you're looking for a dealership that treats you like family and values your comfort throughout the process, we highly recommend Coughlin Kia of Lewis Center—especially Karim.

Formal Complaint Regarding Service Advisor Misconduct, Improper Maintenance, and Unethical Treatment of a Pregnant Customer To: Kia Management Dear Kia Management, I am filing a formal complaint regarding a highly concerning experience my wife and I had at your service center. We brought our vehicle in for scheduled maintenance and clearly informed the service advisor that no additional services were requested — only an oil change and a recall-related software update. When my wife requested a Multipoint Inspection report, the advisor provided one marked with red flags suggesting serious issues. Upon review, it was clear these were only recommendations and did not affect the warranty or safe operation of the vehicle. We explicitly asked the advisor to double-check the oil level, as this dealership has previously overfilled the engine, which can cause pressure issues, foaming, viscosity changes, leaks, and engine damage. Despite this, the vehicle was again returned with overfilled oil. Alarmingly, the advisor did not merely wipe the dipstick; he wiped it down to the marked level to make it appear as though the oil was properly filled. When my wife checked herself, the oil was clearly above the maximum mark. This conduct is unprofessional and dangerous. Such negligence could result in mechanical failure, for which Kia would be liable under warranty, but the owner would bear costs afterward. Because our request was ignored, my pregnant wife had to wait while the excess oil was drained, causing avoidable stress and discomfort. It is unclear why your staff continues to disregard explicit instructions. Additionally, the advisor attempted to charge my wife, despite our prepaid maintenance plan covering service up to 60,000 miles. This information should be clearly visible in your system, as both the vehicle and the maintenance plan were purchased from this dealership. When reminded, he claimed we “should have notified them in advance,” which is unreasonable; the system should automatically reflect coverage. Most troubling is that this poor service targeted my pregnant wife, causing emotional distress. It seems staff assumed she would not notice service details, enabling them to provide substandard care and attempt to upsell unnecessary items. This behavior is unethical and discriminatory. The service advisor was named Jim. I urge management to investigate immediately, restrict him from handling our vehicles, and provide training for staff to ensure compliance with Kia standards, particularly regarding proper oil service procedures. If this happens again, we will escalate the matter to the Ohio State Attorney General’s Office, the Better Business Bureau, and other consumer protection agencies.

A solid experience from the get-go! I planned a surprise birthday gift for my wife, and working with Brian Schott on this plan was smooth!! He was great with communication and knowledge of the process. I was getting constant notifications as the new Tellurides were hitting the lot! Thanks Brian for helping make the birthday and huge success!!! -Kevin

Bought a 2026 Sportage, with help from Geavonni, and had such a great experience. The process took a bit because of insurance and an out-of-state cosigner, but he was incredibly patient and made everything so easy. Never felt rushed or pressured, which I really appreciated. Would absolutely recommend this Kia dealership if you’re in the Columbus area.

I am not even sure I would give them a one. Recently I purchased my 5th KIA. The sales man was a new one for me and he was terrible. The finance person just played of my questions, and I was left to sit in the lobby for over 2 hours waiting. After a month, I had not received any paperwork for my loan or registration for the car. I called and talked to the title person and they blamed me for their mix up in giving me a temporary tag over transferring the old plates to the new car. I tried calling the finance person it has been over a week and my call has not been returned. I also called the General manager over a week ago and left a message. I have yet to have my call returned. There are so many more issues that I have with them. I will not purchase a car from them again.