Courtesy Chevrolet
Kingsport, TN
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Salespeople at this dealership consistently receive praise for their attentive, pressure-free approach and willingness to accommodate customers' specific needs and preferences, with notably efficient transaction times. However, one customer reported dissatisfaction with service department pricing, claiming they were overcharged for a routine headlight bulb replacement.
Mike was exceptional in getting us the details we needed and not pushing us into anything we didn't. He was attentive and listened to our needs. As a Married couple purchasing a car together, he made it seamless and understood what we were wanting to do in terms of our financing options and registration. I appreciate the entire experience and it didn't change at all or skip a beat when we were handed off to the Finance Manager and worked with Kevin to finalize our deal. No push to buy products we didn't want and no argument or extended sales pitch to use another financing option than the one we walked in with pre-approved. Fantastic attention to detail and has to be the absolute FASTEST I've ever been in and out of a dealership buying a car (And I've bought at least 5 in dealers across the region) - hands down best experience.
Everyone was very kind & this is the first time I have been asked about using my GM points which covered my bill & helped us so much! They were all so kind to my kids & I am just grateful for a good experience :)
If I could give them a 100 stars, I would. Our salesman, Chris Lewis, went above & beyond to assist us with a long distance purchase & was AMAZING! There are good salesmen, and then there’s Chris, an outstanding salesmen. Buying a car, especially when it’s several states away, can be very stressful but Chris was beyond helpful in alleviating whatever hurdles he could. We weren’t able to get the car due to logistics but if we lived in the area, we would 100% give this company our business! Fantastic dealership!
Mike Kennedy was Amazing in helping us find our new vehicle! He never judged us or made us feel small like most places do. He also didn't pressure us! He interacted with our young daughter as well! Thanks to Mike we have the car we wanted!
Just spent 2 1/2 hours in the service dept. My low beam headlight stopped working simultaneously which don't usually happen. According to the service personnel the bulbs were blown. To replace them it cost $205.69 with tax. This is the last time I will be ripped off by this company. I would recommend staying away from this car dealership.
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