Franchise Dealer

Courtesy Chrysler Dodge RAM of Superstition Springs

Mesa, AZ

4.4(5,726 Google reviews)

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DodgeRamDodge, Ram

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Google Reviews

# Summary The dealership receives mixed reviews, with some customers praising the sales staff's attentiveness, friendly service department personnel, and convenient amenities like complimentary transportation. However, multiple customers reported significant concerns about service department quality, including incomplete repairs, vehicle damage during service, poor communication from management, and inadequate follow-up on complaints.

Robert Grimes2 weeks ago

This is the third time this 2022 Ram 1500 has been in the shop for Radio errors, they did replace the radio unit once prior. They had the truck for 2 days this time and advised "error couldn't be duplicated" no codes. I told the service advisor to drive it and it pops up pretty quickly. He said a porter drove the vehicle with same outcome and to come pickup the vehicle. We picked up the vehicle, drove 3 block and the error popped up. We spent alot of money with your dealership and will not be back. I will find another dealership or trade the vehicle in. Not happy at all.

Joe Dorame4 months ago

Took my truck in to have basic service done Oil change, transmission fluid, EGR system clean out, tires, coolant flush and battery installed. Almost $5000 with military discount and oil change contract. light to service front park sensor came on right when I pulled out the dealership wasn't on before. Service advisor plugged in to system "well we can have the tech look but would be a diag charge". Get it back driving home smell coolant and oil burning about 3/4 of the way home. Mesa to Globe Get home look and coolant level below cold fill line. Also noticed a bolt was half way out for the HPFP , right where the tech head was at. Take photos send to service advisor basically told me to "fill it up myself it happens sometimes" "did get all the air out of the system". Why did i just pay you all Almost $5000, if I wanted to spend my doing it I would have. Called talked to a manager at dealership said he will have service manager call that didn't happen, call and message the dealership, service advisor, leave message and nothing. The few days later light comes on for engine. End result had to go buy a vehicle. Still zero communication back from dealership management or service department. Update a manager from the service department called me a few days ago said he called me on 2/2 and left voice mail... odd phone shows zero missed calls and zero voice mails. He also did not seam to care that I spent almost $5000 for service and it was not done correctly as you can see from the photos. All he said was he will look at the text messages from the service advisor. Requested his boss to call me and was told he would let him know.... Zero check lights on before they did basic service to the truck then about 200mils after getting it back check lights, over heating. 100% disabled veteran fixed income. And this dealership and management seams to have zero care for anything

I Blew It Glassworks6 months ago

Anthony “Buckets” was a great help in finding my family’s new Ram. He went out of his way to search for vehicles hi and low that met what I was looking for. He was prompt, friendly and genuine. I found mistakes in the offer his office put together and he quickly advocated on my behalf to correct them. Along the way we discussed family and our daughters and sons and their sports and dance. I would gladly recommend him helping you in your next vehicle purchase. Courtesy had a large selection of Rams and that was nice to be able to see many different builds and packages. It definitely helped me make a decision.

Michael Levara month ago

Super friendly staff. Very clean waiting room. Service finished faster than I anticipated. Really appreciate the Uber rides to and from the location at no cost. That was huge as I live 30 minutes away. Kaitlyn was extremely professional and took the time to answer my questions thoroughly. Will most definitely be in contact when I am ready to schedule the work we discussed. 10/10 would highly recommend.

Janina6 months ago

From start to finish, my experience at this dealership was nothing short of amazing. Everything was smooth, stress-free, and handled with so much care. Every single employee I interacted with was incredibly kind and took the time to make me feel like I was their only client. They truly went above and beyond to help me navigate a tough situation and worked hard to get me into a deal that worked for me. I never once felt rushed or overlooked. My car is absolutely amazing, and I honestly can’t thank the team enough for all the effort, patience, and dedication they put into helping me. If you’re looking for a dealership that genuinely cares and treats you with respect, this is the place to go!

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