Covina Hills Chevrolet

I had an extremely disappointing experience with Covina Hills Chevrolet while attempting to purchase a 2025 Toyota GR86 Hakone Edition from out of state. Over the course of three to four days, I worked with Chris, the General Sales Manager, and a sales representative, Luis, trying to get clear pricing. They repeatedly avoided putting anything in writing and were very difficult to reach. Phone calls went unanswered, messages were not returned, and it was clear that in person customers were being prioritized over serious remote buyers. Eventually, we came to a verbal agreement on price over the phone, which led me to book a flight from Texas to California to complete the purchase. Upon arrival, the experience immediately went downhill. I asked to speak with Chris, the General Sales Manager I had been working with directly, and he would not even come out to shake my hand. I was told he was too busy and was redirected to another salesperson. When I questioned this, I was told he was focused on ordering inventory and that it was a higher priority than meeting a customer who had just flown 1500 miles specifically to purchase a vehicle from their dealership. When I inspected the vehicle, I found it in far worse condition than expected for an eight month old car with 10000 miles and a clean Carfax. The paint had noticeable swirl marks, scratches, and blemishes throughout. After scanning the vehicle, it also showed an active fault code for the passenger side airbag system. To make matters worse, the GR86 is a manual transmission vehicle and no one there seemed capable of properly operating it. I watched their wash employee attempt to move the car while clearly struggling, riding and burning the clutch in the process. That alone was extremely concerning. Despite the prior agreement, I was then informed that the price would be increased by 1200 dollars due to market conditions. This was after I had already flown in based on the agreed terms. Even after attempting to move forward, the process was incredibly inefficient. I was the only customer actively purchasing a vehicle, yet it took nearly an hour just for the finance department to begin paperwork on a straightforward cash deal. The most concerning part of the experience was observing how the vehicles are handled. The detailing process involved the use of deck brushes and dirty rags typically used for hard surfaces like concrete. It was clear that this practice was contributing to the widespread paint damage I saw, not just on this car but across the lot. Even brand new C8 Corvettes in the showroom had visible swirl marks and scratches. I did attempt to work with their GM, Johnny, who made an effort to try to save the deal and was the only person who showed any level of professionalism. Unfortunately, by that point the overall experience had already left such a negative impression that it could not be salvaged. In all my years of buying and evaluating vehicles, I have never encountered a dealership with this level of disorganization, lack of transparency, and disregard for vehicle care and customer experience. I truly do not understand how they are selling cars. I ultimately walked away and flew back home extremely disappointed. I would strongly caution anyone, especially out of state buyers, to proceed carefully or consider other dealerships.

Really impressive car wash. Thoroughly accomplished by using concrete brushes. They want to make sure that every last bit of dirt (and clear coat) is off of your paint. Like a hazy swirly look? Be sure to ask for the complimentary wash with your oil change. The wash bay is in immaculate condition. The parking lot is worse than the roads we saw in Fallujah. Have to drive through a IED crater to make it into the wash bay. By the time the wash is done; you might need a new paint job, some suspension work and probably another wash.

I was in need of a new work truck and the experience here was smooth and stress free. Steven helped me out. I highly recommend Chevy in Covina if you are in need of a new car. 5 star service!!!

We were helped by Juan on the sales team. He was very helpful and educated on the truck we were interested on. If he didn’t know the answer he was quickly looked it up. He took his time and did not do any hard selling, which is wonderful.

I had a great experience at Covina Hills Chevrolet, thanks to Ceaser, Chris, and Fernando in finance. I already knew what I wanted and had a price point. Other dealers kept haggling over a few hundred dollars and made it feel like pulling teeth. I called and spoke with Ceaser, explained what I was looking for, and he and Chris worked hard to find the car and get me to my number with no pressure and no games. Their prompt communication and straightforward approach is what earned them the sale. I came straight from work without having eaten, and they even went out of their way to make sure I had food, which I really appreciated. Fernando made the finance process smooth and stress free. I will definitely be coming back to Covina Hills Chevrolet for my next car and highly recommend them.