Cowan Buick GMC Limited

I just recently was in the market for my first car and went to several different dealerships, and several different companies to figure out exactly what was right for me. From start to finish my experience at this Buick location was incredible. James was an outstanding salesmen and was able to recommend the best options for me while staying within my desired budget. Irene was an incredibly knowledgeable finance associate and was kind enough to answer all the questions that I had in depth to make sure I had a full understanding of what going on during this process. My experience was top notch and I am very happy to have purchased my car from James especially. I look forward to doing more business with them in the future and highly recommend them to anyone looking for a vehicle!

Working with Adam to purchase my first brand new vehicle was so easy. He answered all my questions, very patiently, and ensured I understood everything starting from ordering the vehicle all the way to the features of my brand new Terrain. 100% would recommend Cowan Buick GMC to anyone looking for a great vehicle from a dealership that cares and stands behind their product.

I cannot say enough good things about the Service Department at Cowan Buick GMC. We brought our recently purchased truck in for an independent inspection after developing serious concerns about its condition. From the moment we arrived, Steve in Service treated us with professionalism, patience, and genuine care. He took the time to listen, kept us informed throughout the process, and went above and beyond to help us navigate a very stressful situation. Cal, the Master Mechanic, performed an incredibly thorough inspection. His attention to detail, technical expertise, and commitment to safety were immediately evident. The inspection uncovered numerous issues some that had not previously been disclosed, and his findings have been invaluable in helping us understand the true condition of the vehicle. What impressed us most was the support from the entire dealership. Everyone we dealt with was accommodating, respectful, and willing to help. At no point did we feel like just another customer. We felt listened to, supported, and treated with honesty and integrity. A special thank you to Steve and Cam for the way they treated my son Ethan. At 16 years old, this was supposed to be his first vehicle and a very special milestone. Understandably, he was disappointed and overwhelmed by everything that unfolded. Both Steve and Cam took the time to explain things clearly, answer his questions, and treat him with kindness and respect. They helped turn a difficult experience into a valuable learning opportunity and showed genuine care for a young person who was trying to deal with a very difficult situation. While the circumstances that brought us to Cowan Buick GMC were unfortunate, the experience we had with their team was exceptional. Their thorough inspection, professionalism, honesty, and customer service gave us confidence during a very stressful situation. We truly appreciate everything Steve, Cam, and the entire team have done for our family. We will absolutely be returning to Cowan Buick GMC for future service and would not hesitate to recommend them to anyone looking for a dealership that genuinely cares about its customers and stands behind the quality of its work.

I’ll start by saying I’ve waited about a year to write this review since I wanted to make sure I fixed the problem. I have a 2020 blazer that we noticed the AWD wasn’t working, and “service AWD system” came on the dash. I wasn’t concerned as I knew it was still under warranty. I took it to Cowan to have it fixed and after multiple visits, and multiple staff telling me I didn’t know what I was talking about, I fixed it myself for less than $500 and standard tools you’d get from Canadian Tire. I had addressed my concerns to the staff, not only with common sense knowledge but video evidence of the AWD not working. I did my own research on the issue and came to the conclusion the clutches in the rear end were either burnt up or not engaging. Cowan would plug their computer in and since the computer said there wasn’t an issue, then everything must be working properly. Common sense went out the window. Even one of their older techs said there was definitely an issue with it, but after several attempts, it was shoved under the rug. At this point my warranty has gone over the timeframe, not milage, and I was left with a broken AWD system that should have been covered under warranty. In the end I purchased a rebuilt rear end for $400 from a local auto recycler, put $60 worth of new oil in it, and after 3 hrs in my garage, I had it working again. The aggravation, and head ache over this whole ordeal was unbelievable. GM Canada did nothing, Cowan basically called me an idiot and gave me Google print outs on how AWD works. I may not be a certified tech, but I’ve rebuilt cars, trucks, engines for over 20 yrs. I’m not completely useless, and in the end I fixed it myself using commons sense and not a single scan tool. Almost a year later and a winter that definitely needed AWD, it’s still working no issue. Since I tried to address this with Cowan and got no where, my only option is contact better business.

My experience at this dealership was excellent. Unfortunately the result of my vehicle wasn’t. I had bought a 2016 Chevrolet Silverado just to find out it has multiple major issues and possible engine replacement. It didn’t start after we brought it to the dealership. Even under these circumstances the dealer was straight up with me and to be fair didn’t fill me with bs. Unfortunately we will be going to the MTO regarding the condition of the vehicle from the previous mechanic and dealer but our experience here was outstanding and recommend getting service here!