Crater Lake Ford

They installed new rims and a bimimi for my bronco that I bought from Ford.com. They also took care of two recalls that I had at the same time. I'm really pleased with their service. The waiting room was very clean, even had a soda fountain. Service reps were relaxed but professional. Thank you for a good experience.

We called and spoke with Erica who got the process of buying our 2025 Ford Bronco Sport started since we live over 3 hours away. We went to dealership the next day and sealed the deal. Erica was great and the whole process was smooth. She was friendly and actually cared about us and our needs and wants. I would recommend Crater Lake Ford and Erica to anyone who wants a good car buying experience

I just purchased a 2022 F150 Tremor last night from Crater Lake Ford. Marco my salesman was very professional, relatable and patient with me. Eric the sales manager was amazing and helped me more than I could ask for. Evan in finance was also very knowledgeable and helpful. I would recommend them to anyone. Thank you guys for the smooth purchase!

I visited the service center on Saturday to have my vehicle undergo a tire rotation and subsequently observed damage to my rims following the service. Furthermore, I have experienced ongoing issues with the left speaker in my vehicle, which has been repaired three times by Ford technicians here in Medford; however, the problem persists. In December, I attempted to contact the service department to have the speaker repaired under warranty but was unable to reach any personnel. As a result, I am now confronted with the prospect of bearing the repair costs personally. Additionally, I recently replaced the speaker again, and I am now hearing what appears to be a loose or damaged bolt rattling within the left door, an issue that was not present prior to the replacement. Upon opening the door handle, a piece of broken plastic dislodged, indicating potential damage incurred during the speaker replacement process. The service advisor attempted to inform me that no sound was emanating from the right speaker; however, I personally tested and confirmed that the right speaker is functional. I believe that a senior technician should be assigned to oversee these repairs. The rattling sound in the door panel, which was not present before the recent repair, exemplifies a decline in the quality of service provided by the technicians. I had to wait two weeks for the door panel to be repaired. During the service, the advisors, foreman technician, and management displayed frustration and advised me to seek service elsewhere, demonstrating a lack of accountability and failing to apologize for their substandard work. Such dismissive customer service, coupled with the refusal to address issues openly, is unacceptable. Moreover, Lithia corporate office should consider hiring more competent employees. I would not recommend this establishment for anyone who is seeking service on their vehicles. Once a mistake has been made, the company lacks accountability for mistakes and turns you away once confronted as shown in the message below.

Terrible experience with Crater Lake Ford Service Center. The service process took over a month to repair my truck. The first time, they replaced the cam phaser, but on my drive home the low oil pressure light came on and the engine overheated. I ended up stranded and had to tow it back to the dealership for additional repairs. When I finally picked it up the second time, I discovered a scratch along the upper portion of the truck that went through the paint. The dealership refused to take responsibility, saying I didn’t report it immediately at pickup, even though I noticed it within a couple days. While they ultimately covered my insurance deductible and tow, the process to get there involved poor communication and a lack of responsiveness. Overall, this has been a frustrating and disappointing experience from start to finish. I won’t be returning to this dealership.