Crest Cadillac

Crest Cadillac has absolutely blown me away! From the sales rep Peyton Who found a phenomenal deal on a 2023 Escalade and sent me numerous pictures and videos to my phone of multiple models, to the service department who picks me up with a loaner Cadillac, I could not be more impressed. I had some cosmetic issues on my used preowned Cadillac that I noticed after I purchased it and no questions asked they fixed two small dents in the fender re-aligned a rear quarter panel that wasn’t flush and Evyn swapped out all four tires because I noticed some dry rot in the side walls. They even changed my battery because it died while they were resetting my key fob. They did all of this, including the bodywork for free. Absolutely free. I could not believe it. No haggling no blaming no escalating to a manager. Just handled Peyton‘s Level. The sales rep and it was the easiest car service experience I’ve ever had. I was very skeptical about buying these in Warranty because there’s always something that’s not covered and this was the opposite. I’m always skeptical about using the service department at a car dealership because they tend to gouge you, but these guys did everything for free I could not believe it. I don’t know if I’ll be a Cadillac customer for life yet as it’s my first one, but I will definitely be a crest customer for life.

Purchased a certified Escalade. Nothing but problems from day one. Navigation/Onstar not working day one. Brought it in and the change oil light came on driving home. Maybe it was never reset. Who knows for sure. Air filter was at 12% so I changed it myself. Rotors were pretty bad in the back, but the dealership did turn the rotors (2nd time in the shop).this week it was leaking water in the back. (3rd trip in the shop). My first payment is April 28. I’ve never had such a bad experience on a car before!

Outstanding Service Experience: Rob Beaumont at Crest Cadillac I recently had my Cadillac Lyriq in for service, and I felt compelled to share my experience. After a previous visit that was lengthy and left some issues unresolved, I was hesitant about returning. However, my experience this time was completely transformed thanks to my service advisor, Rob Beaumont. Rob is a true professional who is deeply committed to delivering top-tier service. From the start, he proactively arranged a loaner vehicle for me and provided consistent, prompt updates throughout the entire process. He didn’t just focus on the initial repairs; he went the extra mile by joining me for a test drive, which allowed us to identify and address issues that had been difficult to replicate in the past. He promptly ordered the necessary parts and ensured everything was resolved to my total satisfaction. Rob delivered my vehicle on time and with 100% resolution. I have never worked with a service advisor who provided such a pleasurable, stress-free experience. He clearly takes pride in his work and has a genuine passion for customer service. Rob is the absolute right person to represent Crest Cadillac, and he has earned my loyalty as a customer. Thank you, Rob, for your dedication and excellence.

Radiant Red CT5V in my garage thanks to James and Cody. Spectacular team and I love that no one complained about my 10 year old entertaining himself running around the showroom while I filled out paperwork. Follow-up to my purchase: Shawn in the service department has gone above and beyond when taking care of me and my baby. His professionalism and follow through on everything we discuss is impressive. I hate paying dealership service prices but he’s the only person I’ll trust with my ride. I definitely be back for maintenance. Heck, I text him late one night and he responded! I didn’t expect that and won’t do it again since he responds and deserves his personal time.

Crest Cadillac of Frisco offers quality work and makes you feel like family. Ty King service advisor is the absolute BEST!! Ty King never fails to be informative, quick responding, ensuring we are taken care of and all our questions are answered before we even have to ask. We feel like family and our car is always returned spotless and clean after service. All work that is scheduled to be done is done very quickly and efficiently allowing us to be ready for our next vacation trip! We never have any complaints and can’t thank Ty enough I hope he gets rewarded and recognized for how much he goes over and beyond. Our family SUV was down not turning on and we were in the next day getting serviced thanks to Ty making it happen. Our experience overall has been outstanding and especially when buying a higher priced vehicle they made us feel comfortable and informed, we are truly grateful to have been able to do business here and continue to. Ty King is the main reason I will continue to drive the 1 hour to get our vehicle serviced if we aren’t doing valet where they drop off or rental and take our car to get serviced. I always ask to work with Ty not only has he continued to satisfy us and earned a forever customer but he has also earned additional buyers through our referrals solely off our great experiences and notable accommodations. Thank you Ty King our family appreciates you and Crest Cadillac Frisco!