Criswell Automotive

Leslie greeted me right away and carefully listened to all of my concerns about my Honda Odyssey. She quickly communicated with the mechanic staff, and they were able to complete the repairs before the end of the day. It was the ideal auto service experience. I really appreciate having a great place to bring my vehicle to be well taken care of.

I recently had my Jeep Grand Cherokee L serviced at Criswell Chrysler Jeep Dodge Ram FIAT, and I want to specifically recognize Efrain for providing an exceptional customer service experience. From the moment I arrived, Efrain was professional, knowledgeable, and genuinely committed to making sure my vehicle was properly taken care of. He took the time to clearly explain the service process, answered all of my questions thoroughly, and kept me updated every step of the way. His communication and attention to detail made the entire experience smooth and stress-free. What impressed me most was Efrain’s honesty and professionalism. He made sure I understood the work being completed on my Jeep Grand Cherokee L and ensured everything was handled efficiently and on time. It is clear that he truly cares about his customers and takes pride in providing high-quality service. Because of Efrain, this was one of the best dealership service experiences I’ve had. He is a tremendous asset to Criswell Chrysler Jeep Dodge Ram FIAT, and I highly recommend working with him if you need your vehicle serviced. Outstanding service all around.

We have bought a few vehicles from Criswell Chevrolet of Thurmont and worked with their Service department. Brandon (Service), Matthew (Sales), and Doug (GM) are terrific. We dealt with two difficult situations (a major GM engine recall and a difficult insurance company on a claim). Each and very time they went out of their way to help us get the situation resolved even though it wasn’t their fault, including helping us out on trades to get out of those situations. Matthew went out of his way during our most recent purchase to answer every question even on his days off, displaying incredible patience and professionalism. I highly recommend this dealership for sales and service.

I recently bought a Chevy Colorado ZR2 from Matthew Wade. He was extremely helpful in getting me the color I wanted in an extremely timely manner! I'm loving my new ride!

My experiences had always been disappointing. Your company is only interested in money rather than checking on the customer if his or her car’s problems were resolved. I paid hundreds of dollar for my car to be repaired at your dealership but after a very short period of time the same problem erupts and when I return for review, I will be given another estimated bill to pay for a job that was poorly executed. It is disappointing.