Cronic Chevrolet GMC

I brought my truck in for some warranty issues when I purchased this truck it came with an extended warranty. When I went to drop my truck off, I asked them how long will the repairs take? They notify me at first they were unsure. It would probably just a couple of days.. A week had gone by with no call so I decided to call them up. They told me they were still investigating everything, but did not have the tools on hand to access a part of my truck to see what the issue might be.. Part of my warranty covers me for a rental however, chronic told me they would look into the rental for me yet never gave me a call back regarding a vehicle for the meantime. They held my truck for over 40 days so I was down to no vehicle for over 40 days. It was extremely rare to ever get a call that I did not initiate first I was told my truck would be ready on four different occasions in total and every time it was delayed the first time please pay attention to the fact that I said the first time they told me my truck will be ready for pick up and I picked it up not everything in those 40 days have been done. They told me they fix the Massage sheet on my driver side, which they did not. They focus on the passenger seat that was already working and told me they fixed it. They told me they changed my oil however the sticker had not moved and when I picked my truck up, it said oil change required, so I had no record to know whether they reset my oil change or did it at all so they owed me for a new oil change because I need to know how many miles before my next oil change. They yet to fix my Massage seats nor my USB port charger And when I came to pick it up, it had a check engine light on that was never there before they pulled the code and said it was nothing to worry about to continue driving until I could bring my truck back in. He told me he would give me $100 discount please keep in mind I have $116,000 truck and he offered me $100 discount for my 40 day wait lack of calls and lack of doing their job. When I brought my truck back, they told me the check engine light now was for a different code and that they said I should just drive it around to see if it comes back on. So after 60 days of them working on my vehicle, my massage seat still don’t work. They managed to fix a USB port stop a leak change oil.. and as I’m typing this, my check engine light is back on that was never there when I dropped my truck off. The part that really sent me off is on my list of repairs and a warranty issue. I mentioned my tailgate that only dropping the Bluetooth speaker not working. They told me because they did not write down my Bluetooth speaker that would be an additional hundred dollar deductible for them to fix. Oh, I forgot he promised me a Car Detail that I never got, and I had a $4500 drone stolen from My vehicle in those 60’days it sat on the lot . Manager told me he checked the video surveillance when I mentioned it to him. He called me back in 30 minutes that I watch Drone . Which is telling me that he watched 60 days of footage in 30 minutes, which would be watching shy of 1500 Hours

I just wanted to take a moment to give a huge shout-out to the team at Chronic GMC because they’ve really earned it. We first bought a new car from them way back in 2017, and the experience was fantastic even then. Now, I just bought another new car from them, and I’ve got to say they haven’t lost their touch one bit. Brad, the salesperson who helped me this time around, was absolutely awesome. He answered every single one of my texts super quickly and picked up all my calls without any fuss. Honestly, it just felt like chatting with a friend who genuinely wanted to help. If you’re looking for a place that treats you right and makes the whole car-buying process easy, I can’t recommend them enough. And don’t forget to ask for Brad when you get there! Five stars all the way!

Ms. Carol Goddard is an EXCELLENT advisor and was the best of help along the way in the process of getting my car serviced!

I took our car each time a tire sensor went out to get it replaced. I was told the cost would be $140. The first three times the service tech's gave me a discount, that I didn't ask for, and I paid $139, $138, and $128 for each visit. I took it in today to have the last of the four sensors replaced and they said that it would be a $140 and I signed of on it and said hopefully there is a discount like the last time. When they completed the sensor replacement they came back to me and said that they undercharged us the last three times and that it would be a $169 today since I was undercharged to make up the difference. I argued stating that I didn't specifically ask for a discount each time, They just said we were able to discount the price. I said that it is not fair that just because you under charged me the first three times that you should over charge me from your standard rate. They finally backed off to $145, which is still $5 over their standard rate. What they should have told me was that we under charged you on the last 3 replacements and we are not able to discount the price this time. I could have understood that. Not try not try to make the money back. Needless to say if this is the way their service department does business we won't be taking our cars there for service anymore. It also give me about feeling about trading a vehicle there too.

I was genuinely impressed by the outstanding service I received. Carol, in particular, was an exceptional ambassador for the company. Her professionalism, friendliness, and attention to detail set the tone for the entire visit. I was amazed that before I had even fully stepped out of my car, a service team member was already there to greet me and guide me through the check‑in process. The efficiency and courtesy of the entire team made the experience truly remarkable. I have nothing negative to say about the staff or the service I received — every interaction was exceptional. My only minor disappointment is that other dealerships I’ve visited have included a complimentary car wash and interior vacuum. Perhaps Cronic Chevrolet could consider adding such a service in the future.