Crossroads Ford of Waynesville

I’ve taken both my F1 50s to the previous owners of this dealership and now I’ve taken one of them to the new New owners dealership. This new corporate acquisition appears to be in a positive direction and I’m looking forward to continuing my relationship with having them service both of my trucks. Many of the previous employees are still there so I still have existing relationships. Hopefully the service will continue to improve under the new ownership. My service advisor, Ashley, who did a super job handling my service and repairs has been moved up to the new vehicle department. I know she will excel up there and if anyone needs a new Ford Or used vehicle be sure to look her up she’ll treat you right.

I had a great experience buying my Mustang Mach-E from Waynesville Ford. Mark and Jim were both extremely helpful, knowledgeable, and easy to work with throughout the entire process. They made everything feel straightforward and low-pressure, which I really appreciated. They took the time to answer my questions, explain the features of the vehicle, and make sure I felt comfortable with the purchase. I’m so happy with my Mach-E and would absolutely recommend Mark, Jim, and Waynesville Ford to anyone looking for a vehicle. Great customer service from start to finish!

After having some terrible experiences at numerous other dealerships I decided to give Crossroads a try and I'm extremely happy I did. They weren’t pushy or rude like the others and they let me take my time looking for exactly what I wanted. I ended up buying a used Jeep Gladiator that after a couple weeks the batteries had had it. Evan, my sales person went out of his way to make sure I got reimbursed for the two batteries that the Gladiator requires and I thank them so much because otherwise it would have set me back close to $500. Most dealerships would have sent me on my way and said good luck its not our problem anymore. In the future I'll be coming back to Crossroads for my vehicle needs. Thanks again Evan and Crossroads.

I purchased a used vehicle from this dealership and I ran into some issues. The car wasn’t delivered on the day they said it would be (although it was delivered soon after). And, more importantly, I couldn’t get the specific paperwork that I needed from them in time to qualify for a tax credit that I was eligible for on the purchase, despite my best efforts to do so. However, through it all, the staff was courteous and kind and we eventually got it all sorted out. I appreciate this dealership’s attention to their clients and their reputation in the community and I would certainly do business with them again.

They were all very helpful and quickly took care of our tire rim and tie issue. Since we were from out of town, we appreciated their quick response to or issues. We were very pleased!