Cumming Chevrolet
National City, CA
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# Summary The dealership receives strong praise for its sales team's expertise, transparency, and customer-focused approach, with several customers highlighting exceptional service from specific staff members and smooth purchasing experiences. However, the service center has faced significant criticism regarding poor communication, lack of transparency in diagnostics, missed timelines, and unresponsive follow-up with customers.
René was the best!!! I came in nervous buying my first car from the dealer and he helped me with all the anxieties and obstacles we faced :) he was super sweet and even stayed behind hours. My car was serviced before buying which carfax didn’t show but he explained it was serviced and in good shape !!! if you’re gonna buy a car i recommend Rene as he will answer any questions, give you what you want and be amazing !
Friendly staff, not pushy. They listen to your needs. They take the time to explain all the new features on the new vehicles. We traded in / upgraded our 2026 rst for a 2026 LTZ... very smooth process.
Extremely disappointed with the service center at this Chevrolet dealership. My Father's has been in their possession for two full weeks, and I still have no clear answers about what is actually wrong with it. Communication has been almost nonexistent. I’ve had to call multiple times and no response from service staff. There has been zero transparency regarding diagnostics, what they’ve checked, what they’ve ruled out, or what the actual issue may be. What’s even more frustrating is the lack of follow-through. We were given an estimated time frame that was not honored, and no one reached out proactively to explain delays. It honestly feels like they are keeping the car longer than necessary just to continue “finding” additional issues to charge for, rather than efficiently diagnosing and fixing the original problem. Customer service should include communication, honesty, and accountability — none of which we have experienced here. I would not recommend this service center to anyone looking for reliability or transparency. If you value your time and want clear answers about your vehicle, I suggest looking elsewhere.
An Unforgettable Experience at Cumming Chevrolet - Ask for Rene Gutierrez! My recent lease of a 2026 Chevy Equinox EV from Cumming Chevrolet in National City, California, was nothing short of exceptional. From the moment I stepped in, the entire team demonstrated unparalleled professionalism and efficiency. Rene Gutierrez, my salesperson, was an absolute superstar. He possessed an incredible depth of knowledge and a genuine desire to ensure I got the best possible deal. His transparency and dedication were truly refreshing. Call Rene Gutierrez first, before you buy or commit to leasing/buying your next Chevrolet! I am profoundly confident he can surpass most offers you'll find elsewhere. And the finance department? Isaias Rubio, the Finance Manager, made the paperwork seamless! I was in and out, new car keys in hand, in under thirty minutes – a new personal best for any car dealership experience! Thank you, Rene Gutierrez, Isaias Rubio, and the entire Cumming Chevrolet team, for setting the gold standard in automotive retail. This isn't just a car purchase; it's a testament to outstanding service. You've earned a customer for life!
Best inventory and prices on new and certified used cars. I bought 2 cars from Cumming Chevy and still have the first one, I’m a customer for life.
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