Cupp Chevrolet Inc

Amazing experience purchasing a brand new vehicle on 1/2/2026. Inquired about vehicle on 12/31, Robert was super helpful and very welcoming. Came on 1/2/2026 to take a look at vehicle, drove off with it in about 2 and a half hours. Easy to deal with and very transparent! Would choose this dealer over the big ones, as they truly care for each customer!

Amazing people to buy a quality vehicle from! They made my first time buying a vehicle super easy and painless. Cindy explained everything and answered every question I had without hesitation and very informative. Highly recommend!

Call and set up appointment to get my car engine, diagnosed and fixed. I also needed a key as my key was stolen. After hauling the car there myself and coordinating with the parts manager to get a key made and providing documentation that he required he rudely and disrespectfully declined to make me a key. Even after me showing concern for him as a human being and the way he was treating customers and representing cupp Chevrolet. He still refused to work with me when I had provided all the information. So basically I hold my car there for the parts manager to not only disrespect me but his community as well as his employer. I would highly recommend taking your vehicle somewhere else. My goal is not to talk negative about this company, but it is to inform future customers of the lack Of integrity and management at this dealership

Review is based on service department only I'm in town visiting family and unfortunately my check engine light came on. I have a newer vehicle and it is still under warranty so I tried multiple times to call and make an appointment at this location to get it checked out. Each time the phone would ring twice and disconnect. Because of this I scheduled an appointment online. Fast forward to today when I arrived for my appointment. I was rudely told they don't honor services scheduled online and even if they did I would need a confirmation. After showing them my many email and text message confirmations, the employee shrugged and again told me they couldn't help. No apology or offer of a different appointment was offered. No attempt to help. I had to ask if they had an opening for another appointment and even that question was met with a shrug. The lack of customer service from this service department was appalling. I'm currently at a different location being assisted by some great people. I'll definitely not be back to Cupp Chevrolet.

I recently just moved from IL to New Cambria. My 2020 Traverse started misfiring and getting loud and my check engine light was on. I scheduled an appointment with my GM APP. I got confirmation saying it would be at 10 on Tuesday. The lady called and said she couldn’t do it that day because it didn’t make since why I drove it from IL to MO to get fixed! Then, she said I can come Wednesday at 10. Got there for my appointment and she said Grant didn’t approve this car to be looked at and I needed to go upstairs and talk to him. I went upstairs and he was fine getting it looked at. The lady refused to allow the guys to diagnose it and told me to bring it back Thursday at 10. I get my vehicle there and the lady said they diagnosed it and told me the exhaust was broke in half. The vehicle…is still driving nothing is hanging down! So, I told her I would pick up the vehicle until the part showed up to get it fixed. Once I arrived my husband wanted to talk to the tech and the lady asked why? I said so we know exactly what is going on. She didn’t let me talk to the tech who diagnosed my vehicle and told me to just go get my keys. The same day this occurred I had already talked to the manager about the situation. Nothing was done about her disrespect and treating someone who is new to the area completely awful. I however, will take my business elsewhere because no one new to the area should be treated so poorly.