DARCARS Kia of Frederick

I just purchased a 2025 Kia Sportage Hybrid SX Prestige yesterday and had an absolutely amazing experience! My sales rep, Issannet, was incredible from start to finish, friendly, patient, knowledgeable, and truly made the whole process stress-free. She answered all my questions, kept me updated, and made sure I found exactly what I wanted. I also worked with Gabriel in Finance, and he was equally fantastic. He explained everything clearly, made the paperwork easy, and never made me feel rushed. Both of them went above and beyond to deliver exceptional customer service. If you’re thinking about buying a Kia, I HIGHLY recommend coming here and asking for Issannet and Gabriel. I’m so happy with my new Sportage and the entire experience! 🙌🚙✨

Everyone at this dealership is really nice. Bert is very personable and easy to work with. He helped me find my ideal vehicle that meets all my needs without being super pushy and icky like all the car salesmen I’ve interacted with in the past. He laid out my options after I told him what I needed in a vehicle and helped me from beginning to end in my car-buying experience. I needed a bit of hand-holding not knowing much about cars and having a bad experience with an older Kia Forte I had in the past. He made me comfortable and confident in giving Kia another shot. I’m so happy with my car! I named her Raven :)

Came here after Hagerstown Kia never fixing or identifying my problems (3 years of this issue). The service team here was ABOVE AND BEYOND AND very patient with me as well as overly kind and understanding. All thumbs up, raises for everyone in the service department please. Thank you Jake for everything and answering my 5000 questions. Thank you for the tech who cleaned my girl out and got her back to her DMV vroomvroom life.

I bought a Kia Carnival from Darcar Kia in Frederick this past weekend and was thrilled with the experience. I found the car online and it was the only one within 1000 miles with what I wanted (seating, colors, trim level, 2023 SX Prestige) and I called to inquire. Contrary to bad experiences I have had buying other used cars, this one was totally transparent. The price they listed online was the price they had on site, with no additional "add-ons" -- and in fact the salesperson -- the very kind and helpful Joseph--gave me a bit of a discount because I came from so far away. Joseph and his colleagues (including Gabriel in Finance) were helpful, transparent, and extremely accomodating and helpful throughout. The financing beat out my credit union with a great rate with no hidden charges. All in all, I love my new car and can't say enough good things about this experience!

UPDATE: I took my vehicle in on Tuesday, March 17 to have the issues resolved, which they did... sort of. The metal panel on the tailgate looks fine, but they tried to return the car without fixing the rust damage. When I pointed it out, they took the car back in the shop and, instead of sanding and priming, they painted over the rust spots with off-the-shelf touch-up paint that doesn't even match the rest of the paint job. Also, the stain on the headliner is still there. In other words, they half-a$$ed the service, and when I pointed out the error AGAIN, the service manager just shrugged it off. Needless to say, unless I have absolutely no other choice, I won't be back. I purchased a 2019 Kia Soul from this dealership at the beginning of October, 2025. I'm mostly happy with my purchase, but there are a couple of serious issues that must be acknowledged. First, prior to purchase, I took the vehicle to AAA for a pre-purchase inspection, during which the technician determined that the spark plugs and boots would need to be replaced. I informed my sales rep and was told that they would perform the necessary service, but after a week passed with no progress, I finally agreed to take the vehicle if they adjusted the price, and agreed to a $500 discount (approximately half the quoted cost of parts and service). I would have preferred new plugs and boots, but I was willing to compromise. Second, there are rust spots on the tailgate and a stain on the headliner that, according to the sales rep, the dealership was supposed to fix before I took possession of it. Since then, I've made multiple attempts to contact both the rep and the sales manager to have the damage repaired; I've called, texted, left messages and voicemails, and they've promised to get back to me but never have. I understand that cosmetic damage generally isn't covered, but I consider rust to be structural, not cosmetic. I readily admit that I'm partially at fault; I should have insisted that these issues be addressed before I took possession of the vehicle. Nevertheless, I feel that the dealership has behaved very poorly in addressing my concerns, and I would warn other prospective customers to be aware of these issues before doing business with DARCARS Kia. More to the point, if the issue with the plugs and boots is any indication, I would likely still be waiting or have simply walked away by now.