Darrell Waltrip Buick GMC
Franklin, TN
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# Summary The dealership consistently receives praise for its attentive and pressure-free sales staff, with customers highlighting positive experiences working with individual sales representatives who took time to understand their needs and provide knowledgeable guidance. Beyond the sales team, customers appreciate the welcoming atmosphere created by the entire staff, including management, and note that the dealership is particularly accommodating to customers with special circumstances such as credit rebuilding or those purchasing vehicles for the first time.
Very pleasant experience, we were just shopping, gathering information, and we ended up purchasing a vehicle! This was not an impulse purchase. Our decision was based on research, test driving of numerous vehicles (at Waltrip and other dealerships), Customer Service and vehicle reliability. As a note, Customer Service also was a part of our decision to buy. Want to give a special shout out to Reed McMahan our Sales Rep. Great personal touch, no pressure, very knowledgeable, and helpful!!! Highly recommended!!! Thanks Reed!
Highly recommend! I was looking for a company that assisted with people who were freshly discharged from Bankruptcy and trying to establish credit once again. With not being able to find a company in my state I was able and blessed to travel and successfully purchase a SUV. Although it may not have been the SUV that I wanted however it’s not many programs willing to offer a fresh start I was able to do so here. I did encounter just some minor issues with my SUV but I was able to take the SUV back and have those minor things ratified. First SUV purchase and honestly I’m grateful. Thanks for helping.
I came in looking to buy a car while rebuilding my credit and needing a fresh start. After explaining my situation and what I was looking for, Alex took the time to listen and understand my needs. He was able to find exactly what I wanted while also making sure I got what I needed. Throughout the entire process, Alex was never pushy. He gave me time to think, answered all of my questions, and made the experience comfortable and stress-free. He was, without a doubt, one of the best salespeople I've worked with during my car-buying journey. What really stood out was the welcoming atmosphere from the entire team. From the moment we walked in, everyone greeted us, checked in to make sure we were doing okay, and made us feel comfortable throughout our visit. We also brought our dog with us, and the staff was incredibly friendly and attentive, taking the time to interact with and welcome our furry family member as well. Those small gestures made the experience feel even more personal and enjoyable. I truly appreciate Alex’s professionalism, patience, and dedication to helping me find the right vehicle, along with the outstanding customer service from the entire dealership. I would definitely return to purchase from him again in the future and highly recommend him to anyone looking for a great car-buying experience.
Not typically a huge review guy but, I have to give a huge shoutout to Harrison Forbes! This guy was awesome to work with from day one. He was on top of everything — quick to respond, great follow-up, and never made me feel like just another customer. The whole process was way smoother than I expected, and that’s 100% because of Harrison. Honestly, beyond being great at his job, he’s just a really outstanding person. You can tell right away that he actually cares. If you’re shopping for a vehicle, do yourself a favor and ask for Harrison Forbes at Darrell Waldrop GMC. You’ll be in great hands — highly recommend!
My husband and I went looking for a new SUV for him. Honda CRV Hybrid is what he looked at and ending up buying it. I would l like to thank the wonderful staff that he dealt with. Madison Burrei was our Sales Consultant and was wonderful to work with. Wes Brown was the Sales Manager we met when we went it. Made us feel very welcomed. William Merryman General Manager made sure we were being taken care of. I highly recommend this dealership if you are looking for a new vehicle. Thank you to each of you. Stella Zortman
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