Dave White Chevrolet
Sylvania, OH
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# Summary The dealership receives high praise from most customers for knowledgeable and caring staff members who provide transparent service and go above and beyond to ensure customer satisfaction, particularly in sales and service interactions. However, one customer reported significant frustration with service department issues, including misdiagnosis of vehicle problems and unnecessary repairs, though the situation was ultimately resolved by a service manager.
I had an excellent experience thanks to Bill, the sales consultant who helped me immensely! He took the time to thoroughly explain my electric car & helped me understand the charging process. I was in a hurry, yet he made everything simple and stress-free. His knowledge and willingness to assist went above and beyond my expectations. As a military member, I especially appreciated the time and graciousness he dedicated to helping me. Bill's professionalism and customer care made a lasting impression. Thank you for the outstanding service! Highly recommended. Nick Lang
⭐⭐⭐⭐⭐ Have to give Emily at Dave White Chevy 5 stars — she made the process of buying my Silverado smooth, fun, and completely stress-free! Even when the customer was me 😄 She was knowledgeable, transparent, and made sure every detail was handled the right way. If you’re looking for someone who truly cares about customer service and making the car-buying process easy, Emily is your girl. Trust me! Highly recommend working with her — she knows her stuff and makes the whole experience enjoyable from start to finish. 🚗✨
Great service, friendly staff. I want to thank Bill for going above and beyond with his assistance. My brother came into town from active military service in an electric rental car. We were not familiar with operating them and found ourselves in dire straights when the battery was dangerously low. That's where Bill took extra care to ensure our success. He took the time to configure the super charger so we could get to our destination as soon as possible.
I had an excellent experience working with the service team at Dave White Chevrolet. From start to finish, always professional, knowledgeable, and truly went above and beyond to make sure everything was handled smoothly. They kept me informed throughout the entire process, answered all of my questions, and made sure I felt confident every step of the way. It’s rare to find people who genuinely cares about their customers the way they do. If you’re looking for top-notch service and someone you can trust, I highly recommend asking for Brent, Selena. And tommy. Its the kind of service reps that keeps you coming back!
Came for service last week for a van we purchased through there. Won't even get into that because the van has given us problem after problem since buying it a couple months ago. Anyways set up an appointment because there was a loud squeak coming from the RR passenger side wheel. Took it in paid the diagnostic fee and the service writer JJ told us we needed new shocks. Cool, it's an older van and it would need to be replaced anyway. He came back To us and said it needs a new hub/bearing. Ok fix it. Later on we get a call saying the brakes need to be replaced and its "still a little squeaky" after that 1300 dollars of work was done. We decided to pass on the brake job because of the holidays and figured we get it done afterwards thinking as long as the loudness of the noise was gone we can deal with it for a couple weeks. We pay, go to pull out of the service bay and it's even worse. I know the mechanic read the invoice and heard that noise when he pulled out so they're blatantly ignoring customer complaints and charging you for unnecessary work that doesn't fix the issue at all. I went back in and spoke to the service manager who took a ride in the van and heard it for himself and got us in to actually fix the issue. Thankfully he was more competent than the other staff. Also got no charge. Your staff needs more training imo, especially the receptionist and service writers. they don't treat people well and don't address the issues you have. No thanks at all to the other staff but thanks to the service manager they fixed the issue but I don't think I'll be coming back. Nor will I recommend anyone to buy a used car here. The day after we purchased the van the check engine light came on. And we took it back and they told us there was nothing wrong with it. Don't recommend this place at all.
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