Daystar Ford of Garrettsville
Garrettsville, OH
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# Summary The dealership receives consistently high praise for its sales and service teams, with customers highlighting the professionalism, knowledge, and customer-focused approach of staff members like Danny, Chuck, and Miles who make the buying experience smooth and stress-free. However, one customer reported significant frustration after traveling three hours based on inaccurate vehicle availability information, with no follow-up compensation for their time and expenses.
I had a great experience buying my vehicle from Daystar Ford. Danny and Chuck were both outstanding to work with from start to finish. They were friendly, professional, and made the whole process smooth and stress-free. They answered all my questions, were honest and straightforward, and made sure I felt comfortable every step of the way. You can tell they truly care about their customers and take pride in what they do. If you’re looking for a vehicle and want a hassle-free experience, I highly recommend asking for Danny and Chuck at Daystar Ford!
I have been shopping for a new truck for a couple months and have been in touch with dealerships locally and nationwide. My experience at Daystar was amazing from start to finish. I certainly love the truck, but Chuck (Sales), Danny (Sales Manager), and Jonathan (Finance) made this a great experience. I came from out of state and they were professional, knowledgeable, and most helpful every step of the way. If you are considering a vehicle, check them out. Top notch, 10/10.
First time Ford owner, Daystar was the 1st and only dealership that I went to. From the minute I walked in, I felt comfortable there. I had the pleasure of working with salesman Miles Davis. He is polite, respectful, listens to your needs and answers all your question. This has been an easy process all the way through. Working with Miles, to the sales manager Danny Friedmanm to the finance manager, it has been the easiest buy I have ever done. Daystar will have my business in the future.
Called for a truck. Talked to chris. Chris confirmed the truck was available and ready to be sold. Car fax mentioned quite a few things were replaced then submitted credit application. Drove a total amount of 3 hours just to get a call before I was almost there that the truck did not have any parts replaced and the motor and brakes were bad and the truck was now removed from inventory. No compensation for my time, fuel, or the hard inquiry. Truck was on their lot for 96 days.... pure negligence on their part. Dont get me wrong, Chris was super nice but that was the only thing good about this place.
Logan and his entire team in the service department exceeded expectations for me. We had a family camping trip planned and my AC went out. They had to troubleshoot the issue. The condenser went bad on my 2022 F150. He & his team found a unit did the repair and had the AC back functioning by the time we needed to leave. This is outstanding customer service thanks to the entire team. If you need service done contact Daystar Service department. 5-Star for Customer Service. Thank You
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