Dayton Andrews Chrysler Dodge Jeep Ram Fiat

Clayton was amazing! This was my first time ever getting a new car and he made the process so smooth. I am obsessed with my new jeep and so thankful the experience that I had at Dayton Andrews!

reply to the dealership's ... I brought it in for this issue you all missed it........ And the fact that I have a vacuum now and fuel trims are within spec , you guys probably didn't even do diagnostics I don't even believe you did it was just sold a bunch of miscellaneous maintenance stuff as an easy sell/target I trusted this service center to diagnose an ongoing issue with my van because I’m not a mechanic, and I expected professionals to identify the cause. Instead, I was sold over $2,500 in maintenance items that did NOT address the actual problem. To be clear: I wasn’t arguing that the maintenance items didn’t need to be done eventually. But they were presented to me as the cause of the rough idle , poor MPG, and overall performance problems I brought the van in for. When I picked the van up, I was immediately pushed to buy new tires before I even had a chance to see whether the van finally ran correctly. It didn’t. It drove exactly the same — if not slightly worse — than when I dropped it off. For the next several months I kept trying to figure out what the issue could be, and eventually I gave up and did the diagnostic work myself. Within one afternoon I found the real cause: a long-term lower intake manifold gasket failure that was never inspected or mentioned in the dealership’s diagnosis. The gaskets were crushed, flattened, and leaking badly — something any technician should have caught during a proper diagnostic process, especially for a Pentastar engine where this is a known issue. Once I replaced the gaskets myself, the van immediately ran correctly again. I brought my van to this dealership because I trusted them to diagnose the problem professionally. Instead, I paid for maintenance work that didn’t address the issue at all, and the actual problem was left untouched. It’s extremely disappointing to feel like I would’ve been better off diagnosing and fixing it myself from the beginning. I wanted the problem fixed, not a list of unrelated services. And after spending over $2,500, the issue was still there until I repaired it on my own.

Highly highly recommend Jessica who was our service representative and took the very best care of me. It felt like a friend or family member the way she updated me on everything and always made sure that it was a smooth as possible. It turned out we needed Major work and she helped us get it all approved under our warranty. Got us a rental car and updated us throughout. A big reason why I will ever go back to this Dodge dealership is because Jessica works there..

I’ve got to give a shout out to Ryan May in the Service Department! Out of all the years I’ve bought cars, he is the best service guy ever. I’ve had issues buying cars before from this place with the sales side and was hesitant to come back but Ryan went above and beyond helping me and made it all worth it! I’d recommend buying here for him alone. He truly cares about his clients and it shows! Five stars for Ryan!

Jessica and the service team at Dayton Andrews renewed my faith in mechanics. After another garage caused serious damage to our truck they diagnosed and fixed the problem with ease. Jessica kept in constant, transparent contact with us throughout the whole process. The labor rate here is higher than other places, but it is worth every penny. Our truck is now running like a top and we have full confidence in the repairs that were done. Thank you to Jessica and the whole service team. If you need quality work done to your vehicle, this is the place to go.