Franchise Dealer

DeHaven Chevrolet INC.

Fort Wayne, IN

4.4(1,313 Google reviews)

Brands

Chevrolet

Contact

5200 Illinois Rd, Fort Wayne, IN 46804
(260) 432-0677dehavenchevrolet.com/

Google Reviews

# Summary The dealership receives consistent praise for knowledgeable and attentive sales staff who prioritize customer needs and create smooth purchasing experiences. However, service and finance departments have faced criticism for inconsistent pricing information, communication delays, and difficulty resolving administrative issues, though management has shown willingness to address complaints when escalated.

Ed Richarda month ago

I’ve been looking for the right truck for a long time , I stumbled across my purchase on Dehaven’s site and checked it out on Memorial Day . On 5/26 the dealership contact me about my inquiry over the holiday weekend and I set up a time to come in and test drive further check out the Vehicle . When I arrived at the dealership midday, My Salesperson was Evan Emerick I would highly recommend if are looking for someone who has a good rapport and is easy to work with one of the best experiences I’ve had in my years of purchasing vehicles and I wouldn’t hesitate from buying them again. Thank you, Evan it was a pleasure meeting you and I appreciate your help. Ed Richard

Aleaha month ago

I am so thankful and pleased for the service I received on my 2017 Corvette Grand Sport. The staff members were so careful and respectful of the vehicle. Only did work that needed done and didn’t try to sell us something we didn’t need. Shirley was exceptionally kind and wonderful! The part that was ordered came fast and they were able to get me taken care of only a few days later than my actual oil change and service day. I will continue to use Dehaven and appreciate the experience. One of their competitors has lost our business completely and thankful our corvette club has steered me correctly to Dehaven! I hope they all know how very happy I am!

Jasun Blocher2 months ago

2026 Colorado Purchase went great. This was a surprise purchase for a guy at work, and they DeHaven Team helped me set it up. Both Kyle and Dan were great to work with. The paperwork and overall process went very smoothly, and we are very pleased. Thanks Gentleman for the seamless process, and for taking the extra time setting up the surprise, as well as the prank car lol. It was priceless, and he couldn't be happier with the truck!

Bryleigh Towella month ago

*** Edit: After posting my original review, management reached out and did follow through. I did receive my refund check and a gift card, which I appreciate. That said, the process to get to this point was still frustrating and required a lot of follow-up on my end, including delays, miscommunication, and difficulty getting clear answers. I’m glad it was ultimately resolved, and I appreciate the effort to make it right. I hope the internal communication and customer service processes improve going forward so other customers don’t have the same experience. *** Original: This place has gone completely downhill. I bought a 2022 Traverse here in summer 2024 and everything was fine at first, in fact I recommended everyone to go here, but the last six months have been a complete mess. It started with the service department. In November 2025, I scheduled an appointment online for four new tires, and the quote clearly showed $0.00 for 36-month protection. When I showed up, I was told “the internet is wrong” and then charged $180 anyway. That’s not a small mistake—that’s misleading customers. Then came the finance department, which has been even worse. I refinanced my vehicle through the same bank - (they originally recommended this to me!) and needed to cancel my GAP insurance. I emailed them the same day—no response. Waited the required 6–8 weeks, then started calling. Every single time, I got the same runaround: “we need to talk to the controller.” No answers, no accountability, just getting passed from person to person. I even drove an hour and a half to deal with this in person, and it was a complete waste of time. Same excuses, nothing resolved. In the end, I had to handle the GAP cancellation myself because no one there would do their job. I finally got confirmation today, but at this point I have zero confidence they’ll even follow through with the refund properly. What used to be a decent dealership is now disorganized, unresponsive, and frustrating to deal with. I would not recommend wasting your time here. I’d be willing to update this review if these issues are addressed and resolved.

Chris Harouff6 months ago

Mark Williams took the time to understand our needs and our personalities. He worked with my wife while I was out of town and helped her through the whole process to pick out the perfect Truck for me. I really appreciate that he didn't waste out time and made this quick and painless

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