DELLA Auto Group

Very disappointing experience. I put a $500 deposit down on a vehicle and was approved, but since the payment was higher than expected, I asked my sales representative for one day to think about it. After discussing it with my fiancé, we decided to move forward and purchase the vehicle the next day. When we called back, we were told it had already been sold. I understand that vehicles can sell quickly, but it’s extremely frustrating that a car can be sold after a deposit was already placed and while I was given time to make a decision. In fact, I was told, “We ask for a $500 deposit and it ensures that we won’t sell the car out from under you.” That clearly wasn’t the case, and it doesn’t feel like good business practice. They did offer me a different vehicle, but it was my least favorite color. I asked about other color options available but they said they were at their Plattsburgh location. They said I would have to travel there myself and complete a whole new application, basically starting from scratch. I completely wasted my time. I wouldn’t recommend leaving a deposit here, there doesn’t seem to be a point if the vehicle can still be sold to someone else.

Definitely one of my best car shopping experiences! No one there seemed pushy or aggressive in any way, and the finance guy, Scott, was very helpful. I would definitely go back and highly recommend them, especially Natasha Clark my sales person :)

Never forget for my first car purchase ever, they sold me a used jeep that was completely rusted underneath and needed thousands of dollars of repairs for a loose arm bushing. When I noticed there was a weird sound from the car hood when driving the vehicle, I got it down in writing that they would fix it. Brought the car in and they just threw weights on the tires and told me it was fine. It wasn’t at all and I went as far to talking to the manager who was extremely rude and confrontational with me. I decided to do research and come to find out, the jeep model has that sound because of the layout of the engine. Clearly with used vehicles that are outside of the brand they did not do the due diligence to understand the vehicle. I was told the jeep was from a friend of one of the associates and it was “taken good care of” by the father who is a mechanic. That was clearly a lie due to the poor condition and safety concerns of the under carriage. It would’ve been nice if anyone had any ounce of integrity and took accountability for the crap car they sold me. I no longer own it but luckily found a better dealership that is more transparent and reliable. Be weary of the used cars here and please don’t make the same mistake and get the used cars checked out somewhere else before purchase. Don’t make the same mistake of trusting their mechanics and associates. I hope they now have new leadership and are more knowledgeable on different vehicles. Best of luck!

Justin M took excellent care of us! We HIGHLY recommend him and D'Ella Honda. 100/10

Fantastic! They went above and beyond and made a dream come true!