Dempsey Dodge Chrysler Jeep Ram of Plano

We just purchased a used 2024 Doge Durango and overall our experience was good. The sale however did start out a little rocky at best. We found the Durango online and started the purchase via the internet due to living 2 hours away. We filed out all the aids on the website including the pre approval however received no confirmation. Using the online chat with Reps we were told someone would contact us ASAP however after waiting several hours we heard nothing from any Rep. Upon making a telephone call the Rep that answered wasn’t the most helpful and caused us to continue looking elsewhere as it seemed our business wasn’t welcomed. After hanging up on the Rep. frustrated wondering why we needed to beg to be Dempsey customer’s, Sales Manager Josh came through for us! He answered all our question in a very timely manner and was very apologetic to our initial experience. Josh continued to stay in contact throughout the purchase and set us up with Steve upon our arrival to the Dealership as it was Josh’s day off. Steve was more than professional and went the extra step to make sure the few minor flaws the Durango had were corrected. While waiting a short time for the paperwork to be complete by yet another very professional and very knowledgeable Rep, London, Mr Dempsey himself took a few minutes to speak with us. I explained our overall initial experience to him and he too was apologetic. He didn’t make excuses and owned up to sometimes they fall short and was glad that we understood and continued to give them a chance. Overall we are very pleased with Dempsey however if you are serious about one of their vehicles, we would suggest going old school and just dial their number ask for Josh, Steve, or London and they’ll take great care of ya!!

Great experience! Steve was tremendous, very friendly and knowledgeable. Steve was patient with me and answered all my questions with no expectation of a sale. Besides my interactions with Steve, another great part of this purchase was ZERO pressure to purchase add ons like extended warranties. All were explained to me but a simple denial was all I needed to do and did not get pressured at all. I really like my truck and deal.

My Husband and I purchased a Jeep Wrangler from Dempsey Jeep in Plano. We felt we got a great price and the service we received was all top notch. No high pressure sales. Our salesman, Eli, was very knowledgable and helpful. Even the owner, Tom, was welcoming. Dwane the sales manager was able to work with us on the pricing and London , the finance manger explained all of the optional warranty information. highly recommend purchasing a vehicle from Dempsey.

⭐️⭐️⭐️⭐️⭐️ I had nothing but a positive, easy, and quick experience at Dempsey Car Dealership in Plano, IL! From the moment I walked in, Steve and Dwayne were so kind and helpful, making me feel comfortable right away. Tom also came over to introduce himself, which made the whole visit feel even more welcoming and hassle-free. Steve took the time to sit down with me, answer all my questions, and explain the entire process thoroughly. After the paperwork was done, he even went above and beyond by showing me all the features of my new car—something I really appreciated! I left feeling confident, cared for, and absolutely certain I made the right choice. Highly recommend Dempsey and their amazing team!

Be aware of this dealership they used to be amazing just recently went there with my wife’s Jeep to get it appraised and trade it in for something on their website. They use Kelley Blue Book and Edmunds to value your trade at good condition for my wife’s Jeep. It’s in great condition but putting it at good condition with the miles she has she was quoted on the website with a dealer incentive that she qualified for $3000 difference from what the sales management offer offered her in store I showed them their website their quote. With the incentive and even when they gave us the incentive, we were still $3000 different from what their website quoted. They said they cannot use that software on their website because it is wrong then why do you have that offered on your If you guys can’t honor what you guys put on your website for a search engine, where you submitted pictures and everything of your vehicle then you should take it down. In my opinion they were just trying to lowball us and try to weasel their way into making more money off of our jeep than they would, if they actually gave us the right offer and we made an appointment for Friday morning to look at a vehicle we get there in the vehicle wasn’t even there they said it was In the city, if someone makes an appointment to look at a vehicle, why do you let someone drive it to the city? Of course they made some fishy excuse of why it was there just didn’t add up. Just be aware of this dealership because they have changed in many ways.